Accessibility at WW | WW USA
Accessibility
As part of our ongoing commitment to help as many people as possible to lose weight and get healthier—including those with disabilities—WW is dedicated to improving accessibility for everyone. As we work towards democratizing wellness and making it accessible to everyone.
Auxiliary aids and services
Alternative formats
Braille, large-print, or audio publications
Requesting a Braille, large-print, or audio publication
WW is for everyone
As an organization, our members are at the center of everything we do. As we continuously strive to improve the member experience, this means prioritizing accessibility to ensure that our app and program is accessible to everyone and that we have fostered an inclusive environment for all. As we continue to prioritize accessibility for all members, we always seek to combine user feedback with industry standards to create a new level of accessibility innovation.
What we’ve accomplished
With our fall 2018 rebrand to WW: Weight Watchers® reimagined, our lead designers and agency partners collaborated on brand style guides that stipulate enough color contrast between text and background (in accordance with the Web Content Accessibility Guidelines 2.1 published in 2018 under the American with Disabilities Act). This influenced our decisions in creating a design style guide that determined compliant color schemes throughout every touch point of our rebrand. Our experience research sessions now include a more diverse set of users in age and ability, and we have engaged with entities including Lighthouse Guild and Verizon Media Lab to spark innovation around more accessible design and content. We have also recently released improvements in scripts for the messaging recorded for screen readers. Changes include more contextual information for the user; keyboard-only navigation; Wellow®, our WW virtual assistant available with Google Assistant and Amazon Alexa enabled devices; as well as Siri Shortcuts on iOS enabled devices, so our members can track and search by voice command only, hands-free.
With our 2021 PersonalPoints program we continue to use the accessibility considerations embedded into our processes during our 2018 rebrand including but not limited to a brand style guide created by lead WW designers and agency partners. This style guide stipulates minimum color contrast requirements for designs here at WW pulling from the standards set within the WCAG2.1.
Future innovation
There is always more to be done and evolving issues to address. In order to find solutions faster, we will continue to practice transparency and open channels of direct communication between members and our product and engineering teams. Future projects include: increasing touch target size for our app; developing an exceptional experience for a screen reader; ensuring that our members’ experiences using current widely available screen readers are more efficient, and structuring our workflow to prioritize accessibility in the earliest stages of future product design. Stay tuned for new releases!
Website accessibility
We constantly strive to improve our website’s functionality and content, and we update our site regularly to make it as accessible as possible. The site is designed to meet Level AA Success Criteria of the Web Content Accessibility Guidelines 2.1 to the greatest extent feasible. We recommend using the most up-to-date version possible of any assistive technology and web browser products, either the current major release or the prior release. This will help ensure that we can deliver dynamic, full-featured web content that is as compatible as possible with the latest assistive technology. We recommend using the most up to date version of Chrome.
Website users can control the text size of each page with their internet browser by changing the font size in your browser settings.
Chrome: Click on the chrome tab, select Preferences from the drop-down menu, then scroll down to Appearance, and choose Font Size.
Keyboard shortcuts for changing font size:
Mac:
(command key) + (+ key) to increase font size
(command key) + (- key) to decrease font size
PC:
(CRTL key) + (+ key) to increase font size
(CRTL key) + (- key) to decrease font size
"Skip to content" links will take users past repetitive navigation elements and directly to the main content on the page.
Auxiliary aids and services
Alternative formats
Many of the informational materials provided to WW members at Workshops are available in alternative formats free of charge for members with visual impairments as follows. You will find information below about how to request these materials.
Braille, large-print, and audio publications
The following publications are available in Braille, large-print, and audio versions:
- My Success Planner
- Young people action sheet
- Registration card
- Monthly Pass activation form
- Monthly Pass cancellation policy
- Refund policy letter for California (registration card, Monthly Pass activation form, Monthly Pass cancellation policy and refund policy letter are combined into a single publication for Braille, Large Print and Audio)
Requesting a Braille, large-print, or audio publication
To request a publication in Braille, large-print, or audio format, please ask for it at your WW Studio location. Specify the publication and the desired format as described above. Please note that Braille, large-print, and audio will not be immediately available at every location, but can be requested there and will generally arrive in time for your next week’s Workshop.
Telephone assistance
People with visual impairments may contact Customer Service specialists by calling 1-800-651-6000. Our representatives are trained in appropriate techniques for reading documents to persons with visual impairments as well as how to find, navigate to, and read information on our website. Customer Service assistance is available Monday through Friday 8 a.m.-10 p.m. EST and Saturday 11 a.m.-5 p.m. EST.
Workshop Accessibility
For additional information on workshop accessibility please email accessibility@ww.com to learn more about the accessibility of your workshop location.
Community
Building inspired communities with global collaboration is at the core of WW’s mission. That's why we want to know your thoughts regarding our efforts to be more inclusive and accessible for all. Is there something you'd like us to consider or could use some improvement? We see accessibility as a continuous improvement effort to serve our diverse WW communities, so please reach out about whatever is on your mind at accessibility@ww.com.
Support
Do you have questions about our accessibility resources? Please call 1-800-651-6000 or contact techsupport@ww.com.