How to Chat with a WW Coach 24/7

So you can get inspiration and advice from someone who truly knows WW.

As healthy habits become second nature, we're here for you 24/7. We have around the clock guidance from WW Coaches, every one of them real people who've lived WW Freestyle™ and know the program inside and out. 

How does it work?

Whether you're wondering how the SmartPoints® system works or need help getting back on track, our Coaches—on the app and the website—are there for you. 

Find a Coach 


  • Go to My Day

  • Look for the grey “Need Help?” bar in the bottom right corner

  • Click and you'll be greeted by the next available Coach.

…on iOS

  • Tap on the “Help” icon in the bottom right corner of My Day

  • Click “Chat now”

  • Then, ask away! We’re here and ready for whatever you’ve got.

…on Android

  • Tap on the profile icon at the bottom of My Day

  • Tap the option for “Help”

  • Select “Chat now” and you’ll be on your way!