WHAT INFORMATION ABOUT ME IS COLLECTED ON OUR WEBSITE OR THROUGH OUR INTERNET PRODUCTS?
Personally Identifiable Information
You do not have to provide us with any Personally Identifiable Information to visit our Website. However, if you choose to withhold requested information, you may not be able to visit all sections of our Website or use all of our Internet Products, such as subscribing to our online weight loss tools, posting messages on our message Boards. In addition, we may not be able to provide you with some of the other Internet Products dependent upon the collection of such information, such as a personalised WeightWatchers.co.uk home page.
Non-Personally Identifiable Information
When you become a community user of our Website, subscribe to one of our current Internet Products, or in connection with other Internet Products we may make available on our Website from time to time, we also may collect information that by itself cannot be used to identify or contact you, such as demographic information (like age, profession or gender) and health information (like current weight) (“Non-Personally Identifiable Information”). Non-Personally Identifiable Information may also include user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Website. Non-Personally Identifiable Information is used to help us understand who uses our Website and to improve and market our Website in general and our Internet Products in particular.
Information from Other Sources
We may also supplement the information we collect with information from other sources to assist us in evaluating and improving our Website and Internet Products, to determine your preferences so that we can tailor our Website and Internet Products to your needs, and/or to study nutritional, weight loss, behavioural and fitness questions in general.
WHO OPERATES THIS WEBSITE AND WHERE ARE OUR SERVERS LOCATED?
This website is operated by WeightWatchers.co.uk Limited, a company incorporated in England and Wales (company registration no. 04354837) and its registered office is at Millennium House, Ludlow Road, Maidenhead, Berkshire, SL6 2SL, United Kingdom. When you provide us with your Personally Identifiable Information, you acknowledge that this information may be stored and processed on servers located outside the European Economic Area (“EEA”) and you consent to your Personally Identifiable Information being exported outside the EEA and being stored and processed at our discretion on any of our servers wherever located.
We may collect information (including information that is Personally Identifiable Information) from you in different manners and at different places and times on our Website, such as when you become a community user on our Website or subscribe to one of our Internet Products. We also may collect information from you in connection with, or through, other Internet Products we may make available on our Website from time to time. The following is a description of the areas and/or manners in which we primarily collect information about you.
Becoming a Community User and Subscriber
In order to access certain Internet Products on our Website, such as our message boards, weight loss tools and food database, you must first complete certain steps to become either a community user or a subscriber. During these steps, you may be required to provide us with information (including Personally Identifiable Information) such as name, postcode and email address, and, if you subscribe to one of our Internet Products, credit card and billing information. This information is used to help us understand who uses our Website, to improve our Website and our Internet Products, to contact users about requested Internet Products and/or for subscription billing purposes. It is optional for you to provide demographic information (such as profession and number of children), but providing this information is encouraged so we can provide a more personalised experience on our Website.
Cookies and Action Tags
We also collect Non-Personally Identifiable Information passively using “cookies” and “action tags.”
“Cookies” are small text files that are placed on your computer in order to identify (i) your Web browser, (ii) the activities of your computer on our Website and (iii) your activity in connection with our advertisements and other marketing and promotional efforts. Cookies are used to:
- personalise your experience on our Website (such as dynamically generating content on web pages specifically designed for you),
- assist you in using our Internet Products (such as saving time by not having to re-enter your name upon each visit to our Website),
- allow us to statistically monitor how you are using our Website to help us improve our online offerings.
You do not have to accept cookies to use our Website. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the “Help” section of the toolbar. While you are not required to accept our cookies to access our Website, if you reject cookies, certain products, offerings, features, or resources of our Website (including certain Internet Products) may not work properly and you may experience some loss of convenience.
“Action tags,” also known as web beacons or gif tags, are a web technology used to help track website usage information, such as how many times a specific page has been viewed. Action tags are invisible to you, and any portion of our Website, including advertisements, or e-mail sent on our behalf, may contain cookies that are associated with action tags that our located on our Website. Unlike cookies, action tags are not placed on your computer.
Through third party referral programme operators and others, we offer referral programmes whereby referral websites can earn commissions through the referral of subscribers or other purchasers to our Website. To track the earning of such commissions, and to determine the effectiveness of the referral programmes, the users who become subscribers to our Internet Products or purchasers through such referral websites are tracked using technologies that do not include Personally Identifiable Information (such as cookies and/or action tags). Our programme operators and the referral websites themselves can only access non- Personally Identifiable Information such as data relating to the number of impressions served, the number of transactions completed, and their resulting earnings. They cannot access our customers’ personal data.
If you choose to apply to a referral website, we use the data you provide strictly for conducting business with you. We have entered into certain agreements with third party program operators for the purpose of administering our referral programmes. Should you become a referral website of ours through one of our third party programme operators, any information you provide to them is subject to their privacy policies.
We collect information, some of which may be Personally Identifiable Information, that you voluntarily provide to us when you choose to use some of our Internet Products (available either for free or on a subscription basis) such as the “My Favourites” feature, the online “SmartPoints™ Tracker” tool, and the “Weight Tracker” tool. We also collect information that you provide voluntarily through responses to special Internet Products such as surveys, questionnaires, self-assessment quizzes, contests and the like. Some of these Internet Products may ask you for health related information. We collect this information in order to personalise your Internet experience.
Public Forums and the Public Profile Feature
We also collect Non-Personally Identifiable Information through our Internet log files, which record data such as user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Website. This information may be used to analyse trends, to administer the Website, to monitor our Website’s use, and to gather general demographic information. We may link this information to Personally Identifiable Information for these and other purposes such as personalizing your experience on our Website and evaluating our Internet Products in general.
Email a Friend
Through our Email a Friend tool on our Website, we will automatically send your friend a one-time email containing the information you request to be sent. If you elect to use the Email a Friend tool, we will collect from you Personally Identifiable Information about your friend which you have provided, such as your friend’s name and email address. We recommend, however, that you make sure that your friend wants to receive emails from you regarding materials on our Website.
DO WE COLLECT INFORMATION FROM CHILDREN?
We are committed to protecting the privacy of children. Our Website and Internet Products are not designed for or directed to individuals under the age of 18. We do not collect Personally Identifiable Information from any person we actually know is under the age of 18. We urge all parents or guardians to participate in their children’s exploration of the Internet, and to teach their children about protecting their personal information while online.
WHAT DO WE DO WITH THE INFORMATION WE COLLECT?
In general, we use the information collected on our Website and through our Internet Products to help us understand who uses our Website and Internet Products and how they are used, to personalise your online experience, to assist you in using our Internet Products, to improve our Website and Internet Products, and for subscription billing purposes, if applicable. Personal health related data will only be processed by us in order to provide you with optimal product functionality such as displaying your weight history.
If you become a community user of our Website or subscribe to one of our Internet Products, we may use your information to send you a welcoming email that may confirm your user name and password. If you “opt-in” we may send you electronic newsletters, contact you about Weight Watchers products, services, information and news that may be of interest to you, and provide you with targeted feedback. If you no longer desire to receive these communications, we will provide you with the option to change your preferences. In addition, if you identify yourself to us by sending us an email with questions or comments, we may use your information (including Personally Identifiable Information) to respond to your questions or comments, and we may file your questions or comments for future reference. We may also use the information collected to send you important service announcements and updates regarding our Website or Internet Products or, if you are a subscriber, about your billing account status. You will not be able to unsubscribe from these service announcements and updates as they contain important information relevant to your use of our Website and/or our Internet Products.
In addition, if you become a registered user or subscribe to one of our Internet Products after 16th March 2006, we may use your information to contact you by postal mail about Weight Watchers products, services, information and news that may be of interest to you, unless you notify us that you no longer desire to receive these communications.
We may also use the information gathered on our Website and through our Internet Products to perform statistical analysis of user behaviour, to analyse and evaluate issues relating to nutrition, weight loss, behaviour and fitness, or to evaluate and improve our Internet Products. We may link some of this information to Personally Identifiable Information for internal purposes only or to assist you in your personal weight loss efforts.
WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES?
Laws and Legal Rights
We may also disclose your information (including Personally Identifiable Information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose Personally Identifiable Information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms & Conditions or our Subscription Agreement, or to protect the safety and/or security of our users, our Website or the general public.
Third Parties Generally
We may provide to third parties information about you that does not allow you to be identified or contacted, including where such information is combined with similar information of other users of our Website. For example, we might inform third parties regarding the number of unique users who visit our Website, the demographic breakdown of our community users of our Website, or the activities that visitors to our Website engage in while on our Website. The third parties to which we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees and other similar parties.
Third Party Sellers
Sale of Business
Our Website contains links to other websites not owned or operated by WeightWatchers.co.uk (for example, if you “click” on a banner advertisement, you will likely be taken off our Website), including links to websites operated by franchisees of Weight Watchers International, Inc. We will attempt to make it obvious to you when you leave our Website and enter these websites by
IS THE INFORMATION WE COLLECT SECURE?
WHAT CHOICES DO I HAVE REGARDING THE COLLECTION, DISCLOSURE AND DISTRIBUTION OF PERSONALLY IDENTIFIABLE
Users of our Website are notified when Personally Identifiable Information is being collected by third parties on our Website. We do this so you can make an informed choice as to whether you should disclose information to a third party.
CAN I UPDATE OR CORRECT MY PERSONALLY IDENTIFIABLE INFORMATION?
You should be aware that it is not technologically possible to remove or verify each and every record of the information you have provided to us from our systems. The need to back-up our systems to protect information from inadvertent loss means that a copy of your Personally Identifiable Information may exist in a non-erasable form that will be difficult or impossible for us to locate. We promise that promptly after receiving your request, all Personally Identifiable Information stored in databases we actively use and other readily searchable media will be updated, corrected, changed or deleted as appropriate, as soon as reasonably practicable.
WHO DO I CONTACT IF I HAVE ANY PRIVACY QUESTIONS?
Email our Privacy Coordinator at:
Or, write to our Privacy Co-ordinator at: WeightWatchers.co.uk Limited, Millennium House,
Ludlow Road, Maidenhead, Berkshire, SL6 2SL,
Attn: Privacy Coordinator
Or, fax our Privacy Coordinator at:
Attn: Privacy Coordinator
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of Weight Watchers International, Inc. and are used under licence by Weight Watchers (UK) Limited
and WeightWatchers.co.uk Limited.
© 2016 Weight Watchers International, Inc. All rights reserved.
Meetings + Online subscription is valid in meetings in England, Scotland and Wales only.