General membership agreement
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS ("TERMS") RELATING TO YOUR ACCESS TO AND/OR USE OF THE WEBSITE, APPS AND MEMBERSHIP PRODUCT(S) CAREFULLY.
These Terms form a binding agreement between you, us and (where applicable) the service provider when you complete your purchase of a Membership Product(s). By using the Website, WW mobile applications (the “Apps”) and any Membership Product(s), you agree to be bound by these Terms. You should print a copy of these Terms, or save them to your device, for future reference.
1. Information about us, the service provider and the Membership Product(s)
We are WW.co.uk Online Limited, a company registered in England and Wales under company number 04354837 with registered office at Millennium House, Ludlow Road, Maidenhead, Berkshire, SL6 2SL which is also our main trading address. Our VAT number is 792 893 271. We are a limited company ("WW", "we", "us", "our").
We provide or make available to you this website and any other United Kingdom website that we may own or operate currently or in the future ("Website"), and any and all online services (including those accessible via or through the Website) and applications that you subscribe to ("Digital Membership"). We may however ask our "affiliates" to provide some of these on our behalf, though we still remain responsible to you for the Website and Digital Membership. Our affiliates include WW International, Inc, WW GBR Limited and WW.co.uk Online Limited.
Any WW Workshop services that you subscribe to ("Workshop + Digital Membership") are provided by an affiliate service provider ("service provider"), and are not provided by us. The service provider is responsible to you for providing the Workshop + Digital Membership. The service provider will be identified to you as part of the activation of your Workshop + Digital Membership (or in materials provided as part of it), and is currently WW GBR Limited. Your use of and/or access to a Workshop + Digital Membership will also be subject to additional terms and conditions ("Meeting Terms") which will be made available to you by the service provider. The Meeting Terms will form part of these Terms (but if any of them conflict with these Terms, those conflicting terms will apply and override these Terms).
When we talk in these Terms about a "Membership Product(s)", it can mean either a Digital Membership, or a Workshop + Digital Membership together, depending on what you are supplied with.
Please follow the steps set out on the website in order to subscribe to a Membership Product(s). You will be able to identify and correct any errors before you subscribe. We will not file a copy of your agreement with us, though these Terms will remain accessible to you on the website and in the WW app.
The website, apps and membership product(s) are directed to, and only for use by, residents of the United Kingdom (excluding the Channel Islands). The Membership Product(s) are currently not available to residents of Ireland. You promise that you are a resident of the United Kingdom (excluding the Channel Islands) and have a valid United Kingdom mailing address that is not within the dependencies of the Channel Islands.
3. Your use of and/or access to the website, the apps and membership product(s)
We grant you a non-exclusive, non-transferable, limited right to access, use and display the website, the apps and membership product(s) (and all materials provided as part of that, in whatever form, including digital and printed) for your personal, non-commercial use, provided that you comply fully with the provisions of these Terms. You agree not to give or transfer to, or share with, anyone else your rights to use and/or access the website, the apps and membership product(s). You agree that only you may use and/or access your user account and password. You agree to be financially responsible for all fees and charges in respect of usage or activity of the membership product(s) you subscribe to.
4. Changes to these Terms
4.1. We may revise these Terms where necessary to reflect changes in users' needs, our business practices or changes in law, and where this will not unreasonably disadvantage you or be contrary to good faith. We will give you at least 30 (thirty) days' notice of any revisions.
4.2. We will notify you of changes to these Terms by posting the changes on the website and the apps, and we may also email you with notice of these, with at least 30 (thirty) days' prior notice. Any new or amended version of these Terms will take effect on the date we indicate in the posting and any email. If you do not wish your use of the website, the apps and/or any membership product(s) to be governed by the changed Terms, you have the right to terminate your membership to a membership product(s) in accordance with paragraph 8. and you should notify us in writing (e-mail will suffice), and from the date when the new version takes effect, you must cease to use the website, the apps and any membership product(s) you have subscribed to.
4.3. We and/or the service provider may modify or alter any aspect of the membership product(s), the website and the apps, including: (i) restricting the time the membership product(s), the website and the apps is available: (ii) restricting the amount of use and/or access permitted; and/or (iii) restricting any user's right to use and/or access to any membership product(s), the website and the apps if we have a valid reason to do so. You agree that if we and/or the service provider do modify or alter any aspects of the membership product(s), the website and the apps in accordance with this paragraph 4.3, and you do not like the changes we and/or the service provider have made, you may terminate your membership to the membership product(s) in accordance with paragraph 8. Any changes will not be effective during any notice period.
4.4. If you do not abide by the provisions of these Terms, except as if otherwise provided from time to time, you agree that, where we and/or the service provider consider it to be a serious breach, we and/or the service provider may immediately suspend or deactivate your user account, password and/or access, and all related information in your user account and/or bar any further access to such information, the membership product(s) and/or the website and the apps.
4.5. From time to time, we may supplement these Terms with additional terms and relating to specific content, activities, features, promotions or events ("Additional Terms"). These Additional Terms will be placed on the website, or otherwise accessible to be viewed in connection with the specific content, activities, features, promotions or events and will be presented to you as such. You agree that any Additional Terms will form part of these Terms (but if any of them conflict with these Terms, those conflicting terms will apply and override these Terms).
5. Changing your membership product(s).
5.1. You may be able to change your membership product(s) (for instance adding a Workshop + Digital membership to an existing Digital membership) or change the length of your existing membership, if our customer services specifically agree this and confirm in writing or by email. This may involve additional commitments on your part. If you do change the membership product(s)) that you subscribe to or the length of your membership, then the fees and charges payable under these Terms will change. When and how the fees and charges need to be paid may also change, along with any other aspects that may be applicable. These changes will be notified to you.
5.2. If you change your membership product(s) under this paragraph 5 your agreement with us on these Terms will continue. However, if you add a Workshop + Digital membership to your membership product(s), then you may cancel that Digital membership in accordance with paragraph 7.1, though if you do so you will go back to your current membership product(s) and the financial and other arrangements that apply to it/them.
6.1. WellnessWins programme description
The WellnessWins Programme allows WW members to earn “Wins” for certain qualifying activities which can be redeemed for Rewards. There is no additional cost to participate. Wins are accrued for specific behaviours that have been identified as key drivers to success on the WW journey. Your progress in accumulating Wins can be viewed in the WW app.
6.2. Programme eligibility
All active members to Workshop + Digital and Digital only are eligible to participate in the WellnessWins programme. Pay as you go members are not eligible to participate as you must have access to the WW digital tools.
6.3. Earning Wins
The benefits that are available to you through the WellnessWins programme are based on the number of Wins that you earn. Wins are earned based on performing specific activities encouraged as part of the WW programme, e.g.
Food tracking - track daily meals online (i.e., breakfast, lunch, dinner) and earn Wins for every tracked meal, limited to three meals per day.
Activity tracking - track physical activity online (i.e., yoga, jogging, swimming, etc) and earn Wins for every tracked physical activity, limited to one per day.
Weight tracking - track your weight online or in the app and earn Wins limited to once per week.
Additional activities in respect of which WellnessWins can be earned, may be added from time to time.
6.4. Redemption & Rewards
Rewards within the WellnessWins programme are determined by the number of Wins you accumulate in your account. You can redeem Wins for Rewards within the corresponding tier of Wins.
Rewards may differ based on where you are located and may include WW merchandise, merchandise fulfilled by third party partners, and services or experiences fulfilled by third party partners.
Rewards are subject to availability and may be changed without notice, but any substitutions will be of comparable value.
6.5. Wins expiration
Earned Wins expire upon the effective date of cancellation, expiration or termination of your membership to the WW programme. Wins will remain in your account for two weeks after cancellation, expiration or termination of your membership, but you will only be able to redeem any such Wins if you rejoin the WW programme within the two week period.
6.6. No returns and exchanges of Rewards
No returns or exchanges of Rewards shall be granted.
6.7. Termination/Modification of Programme
WW reserves the right at any point to change or terminate any and all aspects of the programme in whole or in part, including but not limited to, the activities to earn Wins, the manner in which Wins are redeemed, and the reward levels and Rewards.
a. Wins have no cash value.
b. Wins have no purpose or use except in exchange for Rewards offered by WW via the WellnessWins programme.
c. Redemption offers may be time-limited or available only in limited quantities.
d. Member's Wins cannot be redeemed by, sold or otherwise transferred to, any other person.
e. Wins are not valid unless earned in strict compliance with the requirements of the WellnessWins programme, and members shall not attempt to earn Wins by any means (including without limitation, by using any script, bot or other automated means) that only simulates compliance with the applicable requirements.
f. If you have any problems, issues, complaints or concerns with any of the Rewards fulfilled by a third party provider, you should address those problems, issues, complaints or concerns directly with such provider.
g. Rewards that are redeemed may be taxable, depending on the value of the item and the federal, state, and local tax laws applicable to member. Members are solely responsible for reporting such items on their tax returns and paying any associated tax liability.
7. Charges and fees for the membership product(s)
7.1. As a member to a membership product(s), you agree as follows:
(a)you agree to pay, using a valid credit or debit card (or other form of payment which we may accept from time to time), the fixed and periodic fees (including prepayment plan fees for multiple periods, if these are offered) notified to you at WW Workshop locations, or on this website and in the apps (such as the recurring monthly fee or multiple period fee, as applicable), applicable taxes, and other charges and fees incurred in order to use or access the membership product(s). We reserve the right to increase charges and fees, or to institute new charges or fees at any time, on at least 30 (thirty) days' notice communicated to you by posting on the website, the apps and through such other means as we may deem appropriate from time to time (including email or post). If you do not agree to the increase or new charges, you may terminate your membership to the membership product(s) in accordance with paragraph 8. Any increased changes will not be effective during any notice period. After your payment for your initial prepayment plan billing period (standard plan or multiple-period plan), we will automatically charge your credit or debit card or other account 1 day prior to the start of each renewal period, unless you terminate your membership in accordance with paragraph 8. before you are charged for the relevant renewal period.
Except for a multiple-period prepayment plan, if any, or if you were eligible for a discounted rate but are no longer eligible for that rate, the renewal charge will be the same as the prior period's charge, unless we notify you in advance at the time of activation or prior to the beginning of the renewal period as described above. Each time you use or access a membership product(s) you reaffirm your agreement that we may charge your credit or debit card (or other form of payment, if applicable). If we cannot charge your chosen payment method, we and/ or the service provider reserve the right to suspend, or on prior notice discontinue or terminate your use of access to the membership product(s). If you purchased a multiple-period prepayment plan, if any, or if you were eligible for a discounted rate but are no longer eligible for that rate, your membership will automatically be renewed at our standard membership rates and for our standard period (usually monthly) at the start of the renewal period. If you wish to purchase another prepayment plan for multiple-periods, and we are offering these prepayment plans, you must notify us before you are charged for the next membership period;
(b)in addition to the fees set out above, you are responsible for all charges and fees associated with connecting to, using and accessing the membership product(s), the website and the apps, including all telephone access lines (including long-distance charges, when applicable), internet service provider fees, telephone, computer and printer equipment, sales taxes and any other fees and charges necessary to do so;
If your account or membership is suspended or terminated for any reason, you agree not to register or subscribe again for a membership product(s) and/or the website and the apps using another user name or through any other means. If we suspect, in our sole discretion, that your account or membership has previously been suspended or terminated, we reserve the right to terminate any new account or membership you have registered without any notice to you; and
(d)you are entirely responsible for maintaining the confidentiality of your password and account information. You must notify us immediately if you know of, or suspect, unauthorised use of your account, or of any suspected breach of security, including loss, theft, or unauthorised disclosure of your or anyone else's password or payment information. If your payment method expires, is cancelled, lost or is subject to use without your authorisation, you agree to promptly notify our customer service team or to access the 'Account Settings' feature of the website to update your Membership data to provide details of an alternative current, valid payment method. You are entirely responsible for any and all activities that occur through your user account. You are also responsible for paying any amounts billed to your payment method by a third party which were not authorised by you. You are also entirely responsible for any printed material you receive that allows you to use or access the Workshop + Digital membership. You agree that such printed materials are for your personal use and are non-transferable.
8. Cancellation of a membership product(s)
Your legal right to cancel
8.1. If you have ordered a membership product(s) online, or by telephone, you have a right to cancel that order for the membership product(s) within the 'cooling off period', which expires after 14 days from the day of the conclusion of your order. More information about this right, and how to exercise it, can be found here.
Other rights to cancel
8.2. In addition to your legal cancellation rights during the cooling off period, either you or we may terminate your membership to a membership product(s) at any time. To cancel, please visit the “Help” section on the website or apps and look for the cancellation information. Follow the steps to cancel. Your cancellation will take effect within seventy two (72) hours from receipt of your cancellation notice. If you cancel near the end of your billing period and are inadvertently charged for the next period’s fee, please contact our customer services team to have the charged reversed. However, if you use any membership product(s) during that next period, you will not be entitled to a refund. We reserve the right to collect fees, surcharges, or costs incurred before your cancellation takes effect.
8.3. When you cancel a membership product(s) and it has ended, we may immediately deactivate your user account and all related information in your user account and/or bar any further access to such information, the membership product(s) and/or the website and the apps.
8.4. If we terminate your membership to a membership product(s) because of a serious breach by you of these Terms then you will not be entitled to any refund. If we (rather than you) terminate for any other reason, then we will refund to you a proportion of your most recent payment so that you do not end up paying for the part of that billing period when the membership product(s) was not available to you.
8.5. For At Home offers: you may, for any reason, use your withdrawal right within a maximum period of 14 (fourteen) days following receipt of the physical products sold within the At Home offer, regardless of when you activate your subscription to WW Digital which can occur before or after the receipt of the physical goods.
9. Availability of membership product(s)
The availability and use of the membership product(s) may be limited based on demographic, geographic, health or other criteria as we may reasonably establish from time to time. You agree we may disallow you from subscribing to a membership product(s), or may terminate your membership to a membership product(s) at any time based on these criteria. For example, pregnant women and individuals under the age of 18 may not subscribe to a membership product(s), and/or we may limit membership to a certain membership product(s) to individuals currently attending WW Workshops in participating areas or locations.
10. Privacy and security
11. Health disclaimer
11.1. The membership product(s), the website and the apps provide weight loss management and information, applications and content, and are intended only to assist users in their personal weight loss efforts. We are not a medical organisation and our staff and coaches cannot give you medical advice or diagnosis. Nothing contained in any printed materials, or otherwise offered as part of any membership product(s) (whether in person or online), or published on the website or the apps, should be construed as such advice or diagnosis. The information and reports generated by us or the service provider should not be interpreted as a substitute for doctor or specialist consultation, evaluation, or treatment.
11.2. You are urged and advised to seek the advice of a doctor before beginning any weight loss effort or regimen. The membership product(s), website and the apps are intended for use and/or access only by healthy adult individuals. The membership product(s), the website and the apps are not intended for use by minors, pregnant women, or individuals with any type of health condition. These individuals are specifically warned to seek professional medical advice prior to initiating any form of weight loss effort or regimen. Before starting any weight reduction plan, you should make sure that you are not underweight. For more information, you should review our Health Notice.
12. Automatically become a Registered User
11.1. As a member to the membership product(s), you automatically become a registered user of this website, which provides you with access to certain website products, offerings, features, or resources. If you cancel your membership to our Fee-Based Products, you will remain a registered user of our website unless you specifically request otherwise.
13. Restrictions on use of Content
You acknowledge that any materials that you receive in relation to a membership product(s) this website and the apps may contain information, software, images, photos, video, text, graphics, music, sounds, questions, creative suggestions, messages, comments, feedback, ideas, recipes, notes, drawings, articles and other materials (collectively, "Content") that are the property of us and/or our licensors and are protected by intellectual property and other rights, and that these rights are valid and protected in all forms, media and technologies existing now or in the future. All our Content is copyrighted under the United Kingdom copyright laws (and, if applicable, similar foreign laws), and we own the copyright in and to the selection, coordination, arrangement and enhancement of our Content or are licensed to use our Content (including the selection, co-ordination, arrangement and enhancement of that Content). All trademarks appearing in our materials and on this website and the apps are trademarks of their respective owners. Our commercial partners, suppliers, advertisers, sponsors, licensors, contractors and other third parties may also have additional proprietary rights in the Content which they make available in the materials or on the website. You may not modify, publish, transmit, distribute, perform, participate in the transfer or sale, create derivative works of, or in any way exploit, any of our Content, in whole or in part. When Content is received by you in any form, you do not obtain any ownership interest in that Content. Modification of our Content or use of the Content for any other purpose, including, but not limited to, use of any our Content in printed form or on any other website or networked computer environment is strictly prohibited unless you receive our prior written consent.
14. Connect Standards and Conduct Guidelines
14.1. You acknowledge that all Content posted, emailed, or otherwise transmitted to or on the website or through the apps (“Connect”), whether posted at our request or voluntarily, and whether publicly posted or privately transmitted (collectively, the "Postings"), is the sole responsibility of the person who made the Posting. This means that you are entirely responsible for all Postings that you post, email or otherwise transmit to Connect. We do not control the Postings posted, emailed or otherwise transmitted on the Website by others and, as such, do not guarantee the accuracy, integrity or quality of such Postings. Although we have adopted community standards and conduct guidelines for the users of Connect (as described in paragraph 13.2 below), you understand that by using Connect, you may be exposed to Postings that are offensive or objectionable. Under no circumstances will we be liable in any way for any Postings (other than for our Content), including, but not limited to, for any errors or omissions in any Postings, or for any loss or damage of any kind incurred as a result of the use of any Postings posted, emailed or otherwise transmitted to or through Connect.
14.2. You agree not to use Connect to:
(a) upload, post, email or otherwise transmit any Postings or other materials that are unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable (in our sole discretion);
(b) harm minors in any way; or solicit or otherwise attempt to gain any information from a minor;
(c) impersonate any person or entity, including, but not limited to, any user of Connect, a director, officer, employee, shareholder, agent or representative of us, our affiliates or any other person or entity, or falsely state or otherwise misrepresent your affiliation with us or any other person or entity;
(d) forge headers or otherwise manipulate identifiers in order to disguise the origin of any Postings or other materials transmitted to or through Connect;
(e) upload, post, email or otherwise transmit any Postings or other materials that are not your own or that you do not have a right to upload, post, email or otherwise transmit under any law or under contractual or other relationships (such as insider information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
(f) upload, post, email or otherwise transmit any Postings or other materials that infringe upon intellectual property rights, right of privacy or publicity or other ownership rights of any party;
(g) upload, post, email or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of commercial solicitation except in the areas, if any that are specifically designated for such purpose;
(h) upload, post, email or otherwise transmit any Postings or other materials that contain software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
(i) disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other users of Connect are able to type, or otherwise act in a manner that negatively affects or otherwise diminishes the quality of another user’s experience of Connect;
(j) interfere with or disrupt Connect or servers or networks connected to Connect, or disobey any requirements, procedures, policies or regulations of networks connected to Connect and/or the apps;
(k) intentionally or unintentionally break any applicable laws and/or regulations;
(l) "stalk" or otherwise harass another user of Connect and/or any employee of us or the service provider;
(m) solicit, collect or post personal data or attempt to solicit, collect or post personal data about other users of Connect (including username or passwords) or about any other third party; and/or
(n) access or attempt to access another user’s account without his or her consent.
14.3. Your right to use and/or access the website and apps (including Connect) and contribute to discussions on the Connect depends on your compliance with the community standards and conduct guidelines above. We may revoke your right to use and/or access all or a portion of Connect and/or take any other appropriate measures to enforce these community standards and conduct guidelines if violations are brought to our attention. Further, if you break the community standards and conduct guidelines, we may terminate, in our sole discretion, your use of, or participation in Connect Community Area.
This website is not for use by children and is not directed to children. The membership product(s), the website and the apps are for use and access by individuals who are eighteen (18) years or older. Individuals under the age of 18 (eighteen) are not allowed to subscribe to the membership product(s).
17. Website links
These Terms apply to the website and the apps, and not to the websites of any other person or entity. We may provide, or third parties may provide, links to other worldwide websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse (and are not responsible or liable for) any content, advertising, products, or other materials on or available from such websites or resources. You further acknowledge and agree that, under no circumstances, will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, advertisements, products or other resources available on any other website (regardless of whether we directly or indirectly link to such content, advertisements, products or other resources). You should direct any concerns with respect to any other website to that website's administrator or webmaster.
18. Third party products and services
You may be able to order services, merchandise or other products through the website or apps from other parties (collectively, "Third Party Sellers"). All matters concerning the services, merchandise and other products desired from the Third Party Sellers, including, but not limited to, purchase terms, payment terms, warranties, guarantees, maintenance and delivery, are solely between you and the Third Party Sellers. We make no statements whatsoever with regard to any services, merchandise and other products provided by the Third Party Sellers. You will not consider us (and we will not be construed as) a party to such transactions, whether or not we may have received some form of revenue or other remuneration in connection with such transactions, and we will not be liable for any costs or damages arising out of, either directly or indirectly, you or any other person involved or related to the transactions.
19. Trade and service marks
WW® is the trade name and the registered trademark and service mark of WW International, Inc, as are certain other trademarks and service marks used by us and the service provider. All rights are reserved.
20. Legal rights
20.1. You have mandatory legal rights as a consumer in respect of the membership product(s). Nothing in these Terms affects those legal rights.
20.2. Please however note the following important disclaimers:
(a) the elements of this website and the apps that are not included in the membership product(s) are provided "as is" and without warranties of any kind, either express or implied. We disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, compatibility, security or accuracy;
(b) neither we, nor any of our respective licensors, licensees, service providers or suppliers promise that the elements of this website that are not included in the membership product(s) will be uninterrupted or error-free, that defects will be corrected, or that the website is free of viruses or other harmful components;
(c) neither we nor any of our respective licensors, licensees, service providers or suppliers make any statements regarding the use or the results of the use of the Digital memberships in, or offered through this website, in terms of their correctness, accuracy, reliability, or otherwise; and
(d) no advice or information, obtained by you from us or the service provider shall create any binding statement unless expressly set out in these Terms.
21. Limitation of liability
20.1 If we and/or the service provider fail to comply with these Terms, we and/or the service provider are responsible for loss or damage you suffer that is a foreseeable result of that breach of these Terms or negligence, but we and/or the service provider are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into these Terms.
21.2. The membership product(s), the website and apps are supplied for domestic or private use. You agree not to use a Product for any commercial, business or resale purpose, and we and the service provider have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
21.3. We and the service provider do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence or the negligence of any employees, agents or subcontractors, for fraud or fraudulent misrepresentation, or for breach of any of your legal rights in relation to the membership product(s).
22. Governing law and jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
23. General terms
23.1. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. Except as set out in paragraphs 4 and 5, these Terms may be only be amended by written agreement with us or the service provider. We and the service provider may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms. If we and/or the service provider fail to insist that you perform any of your obligations under these Terms, or if we and/or the service provider do not enforce our rights against you, or delay in doing so, that will not mean that we and/or the service provider have waived our rights against you, and will not mean that you do not have to comply with those obligations. If we and/or the service provider do waive a default by you, we and/or the service provider will only do so in writing, and that will not mean that we and/or the service provider will automatically waive any later default by you.
23.2. If the supply of a membership product(s) is delayed by an event outside our or the service provider's control, then we or the service provider will contact you as soon as possible to let you know and will take steps to minimise the effect of the delay. Provided we or the service provider do this we and/or the service provider will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the membership product(s) and receive a refund for any membership product(s) you have paid for but not received.
24. Dispute Resolution
24.1. The EU Commission has provided for an internet platform for online dispute resolution (“ODR Platform”). This ODR Platform serves as point for an alternative dispute resolution with regard to contractual obligations from online contracts. The ODR Platform is accessible at the following link: http://ec.europa.eu/consumers/odr.
25. How to contact us
25.1. If you have any questions or concerns you may contact us by e-mail at firstname.lastname@example.org or by post at:
WW.co.uk Online Limited
Please also see our Contact Us page.
(Last modified on 9th May 2019).