Billing | WW UK

Everything you need to know about...

Billing

We’re currently able to accept Visa Credit, Visa Delta/Debit, Electron, MasterCard, American Express, Switch/Maestro, PayPal, and Solo as forms of payment for a subscription to our site. We regret we’re unable to process any other forms of payment at this time.

Please be advised that when you subscribe, we’ll automatically deduct the cost from your payment method and continue to deduct payments at the end of each term until you notify us of cancellation via email or in writing.

We'd like to reassure you that our website uses state-of-the-art security measures to protect your personal data (name, birth date, etc.,) as well as your credit card information. You can see proof of this by watching the address for the site change from 'http' to 'https' during the sign-up process.


Workshops have been cashless since September 2020 as we wanted to ensure the safety of members and Coaches during the pandemic. We ask that all Workshop customers continue to pay by Debit/Credit card.


A subscription to our site is much like other sites, in that your subscription will automatically be renewed and billed each month until you contact us to cancel.


A summary of your account details can be found in Account Settings. This is where you will find your next billing date and the amount due. Please be aware that you will continue to be billed each month until you contact us to cancel.

On your computer:

  • Click on your initials in the top right of the screen > Settings > Profile
  • Click 'See your Account Settings'
  • For security, you will be asked to re-enter your password
  • Click the account status link in the 'My Account' section.
  • You will find a detailed profile of your subscription status including your next payment date towards the bottom of the page.


As your billing date is fixed in relation to the date you signed-up*, your only alternative (if you wish to change your billing date) is to request cancellation of your account and re-subscribe later at a date of your choosing. Any information previously saved in your Weight Tracker and Plan Manager will have been retained.

*Your next payment will be taken the day before your account is due to expire.


There are many reasons why a credit card charge attempt may be denied. It could be a discrepancy between the billing address and the address the bank has on file, the expiration date on the card, or whether your card has recently been replaced. To resolve this, you must update your billing information on file. Please note that you can only update it by logging in to your ww.com account via a computer.

On your computer, follow these steps:

  • Click your initials (top right of screen) > Settings > Profile > “See your Account Settings”
  • For security you’ll be asked to re-enter your password
  • You can update the information by clicking “Contact and Billing Information” in the 'My Account' section.
  • Update your information as required
  • Click “Save changes.”
  • If you cannot see any reason why the payment was declined, please drop a line to our friendly Online Coaches by going to ww.com/uk and clicking "Chat with a Coach”


We have some fantastic offers to share, please take a look at our home page or speak with a WW Coach when you attend a Workshop or online.


At WW, we’re committed to taking our members on the best possible journey to wellness. With the customer shift to a more digital approach during and following Covid, we want to share the full WW experience with all our members. A subscription to WW is not only cheaper than a weekly pay-as-you-go fee, but you will also get access to our 4.8* rated app with an array of tools such as easy food tracking with our barcode scanner, fitness classes, live sessions at home, such as cook-a-long and activities, and our friendly and supportive Connect community where you can share your successes with other members.


A Gold Member, meeting all criteria, will receive a Gold Member eSource voucher code in their Gold pack which provides them with access to all our Digital tools for a reduced monthly fee.

This code will provide the member with an initial 3-months access to our Digital tools for £15

Subsequent months will be charged at £6.95 a month until you call to cancel

This code can be activated by the eligible member (to activate your code on the website click here ). Gold member eSource is set up as a standard subscription plan and a valid Billing Account is required. If you need any help, please drop a line to our friendly Online Coaches by going to ww.com/uk and clicking "Chat with a Coach”

**Please note: This gold membership rate is only available to members who have attended and reached a goal in a Wellness Workshop; it is not available to Digital members.


If you have a current and active subscription Workshop + Digital (Digital + Studio™, Monthly Pass) you can call Customer Service with the Gold Member code given to you by your WW Coach and they will be able to automatically swap you from one subscription to the other, you can contact our Online Coaches (go to ww.com/uk and click "Chat with a Coach" with the Gold member code given to you.

If you wish to reactivate an inactive (previously cancelled) account please follow these steps:

  • To reach our activation page for gold members, click here
  • Enter the Gold Member access code that was in your Gold pack.
  • The three month price for Gold Members will be displayed, click continue.
  • Near the top of the next screen click the blue text which says 'Were you a member before, Go to Login
  • Enter your username and password, check the box to agree to the company terms and conditions and click 'Add payment details'
  • Confirm that your billing details are correct and click 'Subscribe and Pay'

If you have never held a WW Digital account or wish to create a new one please follow these steps:

  • To reach our activation page for Gold Members click here
  • Enter the Gold Member access code that was in your Gold pack.
  • The three month price for Gold Members will be displayed, click continue.
  • Create a new username and password, check the box to agree to the company terms and conditions and click 'Add payment details'
  • Enter your current billing information and click 'Subscribe and Pay'


Refunds to a credit/debit card will be processed within 7-10 business days.


To change any of your financial details, including credit card information and billing address you will need to be logged into our main website.

On your computer:

Click on Profile (your initials at top right) > Settings > Profile > See Your Account Settings > Re-enter your password for security > Billing Information > Change information here > Save Changes (at bottom).