Customer information


We've set out below some information about your contract with us, including your right to cancel and the cancellation form you can use if you choose to do so.


Our details


Your agreement with regard to Weight Watchers meetings is with:

Weight Watchers (UK) Limited, Millennium House, Ludlow Road, Maidenhead, Berkshire, SL6 2SL
Telephone number: 0345 345 1500

With regard to your use of the website, your use of and/or access to the websites in the UK which are owned or operated by WeightWatchers.co.uk Limited, or its affiliates, is with:

Weightwatchers.co.uk Limited, Millennium House, Ludlow Road, Maidenhead, Berkshire, SL6 2SL


​Cancellation rights


Cancelling within 14 days of purchase
If you have bought a plan from our website  and not in meetings, you have the right to cancel this contract within 14 days of purchase completion without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract. To exercise the right of withdrawal within 14 days of purchase, either use our model cancellation form below, or inform us at:

Weight Watchers UK Limited, Millenium House, Ludlow Road, Maidenhead, Berkshire, SL6 2SL
Telephone number: 0345 345 1500
E-Mail: uk.help@weightwatchers.co.uk

of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the below model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Cancelling after 14 days of purchase
If you wish to cancel your subscription after 14 days of purchase, please call us on 0345 345 1500.


Effects of cancellation


If you cancel this contract, we will reimburse to you all payments received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as result of the reimbursement.

If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.


Model cancellation form


Complete and return the form below only if you wish to cancel the contract within 14 days of purchase, and your plan was purchased from the website and not in meetings. If you wish to cancel your subscription after 14 days of purchase, please call us on 0345 345 1500.

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To: Weightwatchers.co.uk Limited, Millennium House, Ludlow Road, Maidenhead, Berkshire SL6 2SL

I hereby give notice that I cancel from my contract of sale for the provision of the following service:

Full Name:

Address:

Subscriber / member number:

Reason for cancellation: 

Signature (only if this form is notified on paper):

Date:

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Sign-up process and conclusion of the contract on the website and via mobile


If you would like to sign up for the Weight Watchers Online Subscription via our website or a mobile device, we first ask you to select a payment plan. You then have to complete your health profile, create your account login and enter your payment details. By accepting the subscription terms and clicking the "Sign Up and Pay" button, the sign-up process will be completed and you are submitting a legally binding offer. The agreement is then concluded.


If you would like to sign up for the Weight Watchers Meetings + Online via our website or a mobile device, you have to complete your health profile, create your account login and enter your payment details. We will also ask you for an address to which your Meetings + Online letter will be sent. By accepting the subscription terms and clicking the "Sign Up and Pay" button, the sign-up process will be completed and you are submitting a legally binding offer. The agreement is then concluded.


Sign-up process and conclusion of the contract via our iOS app


To sign-up to the Weight Watchers Online Subscription via our mobile app, you have to log into your customer account. If you don't have a customer account, you have to first register a customer account. To do this, please enter your personal data. By accepting our terms of use and clicking on the "Complete Registration" button, your registration will be complete and you can then start the sign-up process for the Weight Watchers Online Subscription. First you will need to complete your health profile. By accepting our subscription terms and clicking the "Proceed with Purchase" button, the sign-up process will be completed and you are submitting a legally binding offer.

Shortly after placing your order, you will receive an email confirming your subscription. When you receive the confirmation email the contract is concluded. You will then be directed to another page controlled by Apple and you will be asked to confirm your purchase again and to log into your iTunes account. The payment for your subscription will be handled via your iTunes account.