Weight Watchers FAQs | WW Canada
Welcome to your membership
Can children join Weight Watchers?
Can I follow Weight Watchers if I'm on medication or breastfeeding? What about diabetes?
How can I follow the Weight Watchers Program?
Plans and payment
Are insurance discounts accepted to join Weight Watchers?
What payment options are there?
Troubleshooting
I purchased my Monthly Pass in the meeting room and can’t find my Starter Voucher. What should I do?
When I enter the access code on my Starter Voucher it says it's invalid. What's wrong?
How can I activate my Monthly Pass subscription if I purchased it in the meeting room?
I need to reset my password but I haven't received my password reset email!
I keep trying to log into weightwatchers.ca using my Facebook account but now I can't. Why is that?
What do I do if I forgot my password?
Are passwords case sensitive? Is this a change?
Can children join Weight Watchers?
As of Dec. 6th, 2015 Weight Watchers accepts young individuals from 13 to 17 years of age for membership as long as they have written medical permission from their physician (or designated health professional such as Nurse Practitioner) indicating a BMI of 95% or higher. The physician must assign the BMI % and weight goal. It will not be assigned by Weight Watchers' staff. Upon registering, parents or guardians must:
- Provide a physician’s note giving permission to follow the plan, and must include current BMI and weight goal. To be eligible for membership the BMI must be at the 95th percentile or above. If the physician’s note lacks this information at registration, it must be provided within one month of joining. Eligibility for membership is accepted based on the provision of a physician’s note.
- Sign the Health Release on the registration form.
- Follow the Food Plan recommendations. In addition, rate of weight loss must be closely monitored to ensure it is not too rapid.
- Weight ranges for adolescents must be reassigned in writing by the physician at least every 3 months, or more frequently if a growth spurt is experienced. This applies to adolescents who are Lifetime Members also.
- The same fee structure applies to adolescents as for all other Members; however, they are not eligible to purchase a Monthly Pass.
Can I follow Weight Watchers if I'm on medication or breastfeeding? What about diabetes?
The Weight Watchers plan is designed to meet nutritional recommendations for healthy people. If you are taking medication or have a medical condition, you are strongly encouraged to take the Plan to your physician or dietician for review. Modifications made by health professionals are your responsibility and should be taken very seriously.
- Nursing moms: Weight Watchers provide a special weight loss plan created specifically for the needs of nursing mothers. We strongly suggest you consult your physician before beginning any weight-loss plan while still breastfeeding.
- Diabetics: If you have diabetes, take the Weight Watchers plan to your physician or dietician for review to make the necessary adjustments to meal patterns, food choices, and portioning. It is your responsibility to adhere to modifications made by your health care professional.
How can I follow the Weight Watchers Program?
How can I follow the Weight Watchers Program? You can follow the program any way you want to, really. We’re here to give you as much or as little support as you need. You can go to meetings or follow the plan online. Whatever works best for you.
- OnlinePlus — All digital, no meetings. Get our proven PointsPlus® plan plus digital and mobile tools and 24/7 Chat.
- Meetings — Get guidance and motivation from a trained Leader who has been in your shoes and is dedicated to helping you lose weight, plus the support of members just like you. To find a location convenient for you, use our Meeting Finder. Worried about finding a good fit? You can change your meeting whenever you want to.
Can I cancel my subscription?
We’ll be really sorry to see you go, but if you’d like to cancel your subscription please login to your account to complete the cancelation process.
Are insurance discounts accepted to join Weight Watchers?
Whether or not you may apply an insurance discount to your Weight Watchers Meetings’ fee depends on the practice of your individual insurance company.
Is my online payment secure?
If you are concerned about security, be aware that our website uses Secure Socket Layer (SSL) technology, the industry top standard encryption protocol to keep your credit card information secure. SSL sends your credit card information to our computer in an encrypted code, which only we can read. You can also check to make sure that you've accessed a secure server by looking at the URL in your browser. The first characters of the address should change from "http" to "https" when connected to a secure server.
What payment options are there?
At this time we accept Visa, MasterCard, American Express, Discover and PayPal as forms of payment for subscription to our website. We are unable to process any other forms of payment. When you subscribe, we will automatically deduct payments at the end of each term until you cancel. If you buy Monthly Pass in the meeting room, your location may accept other forms of payment. However, in order to activate Monthly Pass online you will need a valid credit card. In addition, all future payments for Monthly Pass will automatically be deducted until you contact us to cancel.
I purchased my Monthly Pass in the meeting room and can’t find my Starter Voucher. What should I do?
Please fax or mail proof of purchase to us with an explanation of what happened. You can reach us via: Fax:
913-495-1471 Mail:
Attention: Monthly Pass
Weight Watchers North America
8900 State Line Rd., Ste. 250
Leawood, KS 66206 You can send one or more of the following items as proof of purchase:
- A copy of your purchase receipt
- A copy of your credit card statement showing the charge
- A copy of your membership book showing you have purchased Monthly Pass
Customer Service will contact you by e-mail or phone with a new Access Code so that you can complete your sign up for Monthly Pass. In the meantime, you will need to pay the regular weekly fee in order to attend meetings. When I enter the access code on my Starter Voucher it says it's invalid. What's wrong?
How can I activate my Monthly Pass subscription if I purchased it in the meeting room? I need to reset my password but I haven't received my password reset email!
I keep trying to log into weightwatchers.ca using my Facebook account but now I can't. Why is that?
What do I do if I forgot my password?
Are passwords case sensitive? Is this a change?
When I enter the access code on my Starter Voucher it says it's invalid. What's wrong?
Access codes may only be used once. After the first use, accessing eTools requires the user name and password you selected during sign up. If you're certain that your access code has not been used before, please verify that you are:
- Entering the code in the correct boxes and you are entering all the digits exactly as they are written on the voucher. Do not include any additional characters like spaces or hyphens.
- Using a Monthly Pass access code and that you are on the correct signup page. The access code will not work if you are using it for the Weight Watchers eTools or Weight Watchers OnlinePlus sign up processes.
- If this does not help, please contact Customer Service and provide the access code exactly as it is written on your Monthly Pass Starter Voucher so that we may assist you.
How can I activate my Monthly Pass subscription if I purchased it in the meeting room?
You will need to enter the Access Code from your Starter Voucher to complete your sign up on our website. Either a valid credit card or a PayPal account is necessary to complete signup. You will be charged each month at our monthly rate until you cancel, so there's no need to make a payment when you attend a meeting.
I need to reset my password but I haven't received my password reset email!
If you don’t receive your password reset email after a few minutes, check your spam folder. (It’s probably there.)
I keep trying to log into weightwatchers.ca using my Facebook account but now I can't. Why is that?
We recently launched some big new updates and during this time of construction, Facebook login will be temporarily unavailable.We’ve reached out to everyone who logs in using a Facebook account to explain what's going on. (If you didn't receive the email, please check your spam folder.)
You can still log in to your account! Just use the weightwatchers.ca credentials you set up when you first subscribed.
If you don't remember your password, go to our website, and click on the “Forgot your username or password?” link on the login page. Choose either “Forgot User Name” or “Forgot Password” link, as appropriate.
What do I do if I forgot my password?
Go to our website, and click on the “Forgot your username or password?” link on the login page. Choose either “Forgot User Name” or “Forgot Password” link, as appropriate. Or you can contact Customer Care and they'll reset it for you.
Are passwords case sensitive? Is this a change?
Yes. To protect your account more effectively, passwords are now case sensitive. Please use the correct case when entering your password.
For iOS users, entering your password without using the proper case can sometimes cause the app to crash. We’re working on a fix for that. But if it happens, the best thing to do is to uninstall and then reinstall the app. Then, enter your correct password with the correct case.
Are passwords case sensitive? Is this a change?