WHAT INFORMATION ABOUT ME IS COLLECTED ON OUR WEBSITE OR THROUGH OUR ONLINE PRODUCTS?
You do not have to provide us with any Personal Information to visit our Website. However, if you choose to withhold requested information, you may not be able to visit all sections of our Website or use all of our Online Products, such as subscribing to our online weight-loss tools or posting content to any Community Area on our Website. A “Community Area” means any blog, personal page, group page, chat room, message board, bulletin board, recipe swap, or similar activity. In addition, we may not be able to provide you with some of the other Online Products dependent upon the collection of such information, such as a personalised WW.com/ca home page.
When you become a registered user of our Website, subscribe to one of our current Online Products, or in connection with other Online Products we may make available on our Website from time to time, we also may collect information such as demographic information (like age, profession or gender) and physical information (like current weight). We may also collect user IP addresses, browser types, domain names, which third-party site referred you to our Website, and other statistical data involving the use of our Website. We use this information to help us understand the characteristics of people who use our Website and to improve and market our Website in general and our Online Products in particular.
Information from Other Sources.
We may also supplement the information we collect with information from other sources to assist us in evaluating and improving our Website and Online Products, to determine your preferences so that we can tailor our Website and Online Products to your needs, and/or to study nutritional, weight-loss, behavioural and fitness questions in general.
We may collect information from you in different manners and at different places and times on our Website, such as when you register for our Website or subscribe to one of our Online Products. We also may collect information from you in connection with, or through, other Online Products we may make available on our Website from time to time. The following is a description of the areas and/or manner in which we primarily collect information about you.
Becoming a Registered User and Subscription.
In order to access certain Online Products on our Website, such as our Community Areas, weight-loss tools and food database, you must first complete certain steps to become either a registered user or a subscriber. During these steps, you may be required to provide us with information such as name, postal code and email address, and, if you subscribe to one of our Online Products, payment and billing information. This information is used to help us understand the characteristics of people who use our Website, to improve our Website and our Online Products, to contact users about requested Online Products and/or for subscription billing purposes. It is optional for you to provide demographic information (such as profession and number of children), but providing this information is encouraged so we can provide a more personalised experience on our Website such as by providing you with information that we think would be of interest to you.
Cookies and Action Tags.
We also collect information passively using "cookies" and "action tags." "Cookies" are small text files that are placed on your computer in order to identify (i) your Web browser, (ii) the activities of your computer on our Website, and (iii) your activity in connection with our advertisements and other marketing and promotional efforts. Cookies may be used to:
· personalise your experience on our Website (e.g., to dynamically generate content on web pages specifically designed for you),
· assist you in using our Online Products (e.g., to save you time by not having to re-enter your name upon each visit to our Website), and
· allow us to statistically monitor how you are using our Website for purposes of improving our online offerings.
You do not have to accept cookies to use our Website, however, you may not be able to use certain products, offerings, features, or resources of our Website (including our Online Products) if you do not accept cookies. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the "Help" section of the toolbar.
"Action tags," also known as web beacons or gif tags, are a web technology used to help track anonymous website usage information, such as how many times a specific page has been viewed. Action tags are invisible to you, and any portion of our Website, including advertisements, or e-mail sent on our behalf, may contain action tags. Unlike cookies, action tags are not placed on your computer. Digital Advertising & Analytics.
We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on this Website and across third-party websites. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of the Website and Online Products over time and based on use of third-party websites and services. This type of advertising is known as interest-based advertising. You may visit http://youradchoices.ca/choices/ (CA) to learn more about interest-based advertising and how to opt out of this advertising from companies participating in industry self-regulatory programs. If you delete your cookies or use a different browser or mobile device, you may need to renew your opt-out choice. Note that electing to opt out will not stop advertising from appearing in your browser or applications. It may make the ads you see less relevant to your interests.
We may also use third-party social media platforms to deliver customized ads. To facilitate the customized delivery of such ads, we may convert your email address, telephone number or other Personal Information into a unique value that can be matched by our partner social media platforms to your account on such social media platforms. To opt-out of receiving customized ads through social media platforms, please use the links provided in the ad, or email us at privacy@WeightWatchers.ca.
Social Media (Features) and Widgets.
Linking your account with third party applications and devices.
Affiliate Partnerships. Through third-party referral program operators and others, we offer referral programs whereby referral websites can earn commissions through the referral of subscribers or other purchasers to our Website. To track the earning of such commissions, and to determine the effectiveness of the referral programs, the users who become subscribers to our Online Products or purchasers through such referral websites are tracked using technologies (such as cookies and/or action tags). Our program operators and the referral websites themselves can only access such as data relating to the number of impressions served, the number of transactions completed, and their resulting earnings. They cannot access our customers' personal information. If you choose to apply to be a referral website, we use the data you provide strictly for conducting business with you. We have entered into certain agreements with third-party program operators for the purpose of administering our referral programs. Should you become a referral website of ours through one of our third-party program operators, any information you provide to them is subject to their privacy policies.
We collect information when you choose to use some of our Online Products (available either for free or on a subscription basis) such as the "Favourites" feature, the SmartPoints™ Tracker tool, and the "Weight Tracker" tool and the Community Areas. We also collect information that you provide voluntarily through responses to special Online Products such as surveys, questionnaires, self-assessment quizzes, contests and the like. Some of these Online Products may ask you for physical information, such as your weight and height. We collect this information in order to personalise your online experience.
Community Profile Feature.
We also collect information through our Internet log files, which record data such as user IP addresses, browser types, domain names, and other statistical data involving the use of our Website and Online Products. This information may be used to analyze trends, to administer the Website, to monitor our Website's use, and to gather general demographic information. We may link this information with other Personal Information for these and other purposes such as personalizing your experience on our Website and evaluating our Online Products in general.
Email or Refer a Friend.
We may offer referral tools for informing a friend about our Website, or one of our Online Products. If you choose to refer a friend, we will send your friend a one-time email on your behalf containing the information you request to be sent. If you elect to use these referral tools, we will collect from you certain Personal Information about your friend which you provide, such as your friend's name and email address. We do not store your friend’s information or use it for any other purpose. Please ensure that you only submit email addresses of individuals with whom you have a personal or family relationship.
· “Personal relationship” means a relationship between you and the recipient provided that you and the recipient have had direct, voluntary, two-way communications and it would be reasonable to conclude that you have a personal relationship, taking into consideration any relevant factors such as the sharing of interests, experiences, opinions and information evidenced in the communications, the frequency of communication, the length of time since the parties communicated or whether you have met in person.
· “Family relationship” means a relationship between you and the recipient provided that you are related to the recipient through a marriage, common-law partnership or any legal parent-child relationship and you have had direct, voluntary, two-way communication.
DO WE COLLECT INFORMATION FROM CHILDREN UNDER 13 YEARS OF AGE?
We are committed to protecting the privacy of children. Our Website and Online Products are not designed for or directed to children under the age of 13. We do not collect Personal Information from any person we actually know is under the age of 13. We urge all parents or guardians to participate in their children's exploration of the Internet, and to teach their children about protecting their personal information while online.
WHAT DO WE DO WITH THE INFORMATION WE COLLECT?
In general, we use the information collected on our Website and through our Online Products to help us understand who uses our Website and Online Products and how they are used, to personalise your experience (such as by providing you with information we think may be of interest to you), to assist you in using our Online Products, to improve our Website and Online Products, and for subscription billing purposes, if applicable. If you become a registered user of our Website or subscribe to one of our Online Products, we may use your information to send you a welcoming email that may confirm your user name. If you "opt-in" we may send you electronic newsletters, contact you about WeightWatchers products, services, information and news that may be of interest to you, and provide you with targeted feedback. If you no longer desire to receive these communications, we will provide you with an option to change your preferences. In addition, if you identify yourself to us by sending us an email with questions or comments, we may use your information to respond to your questions or comments, and we may file your questions or comments for future reference. We may also use the information collected to contact you about important service announcements and updates regarding our Website or Online Products or, if you are a subscriber, about your billing account status. You will not be able to opt-out from these service announcements and updates as they contain important information relevant to your use of our Website and/or our Online Products and are not promotional in nature.
In addition, if you become a registered user or subscribe to one of our Online Products after May 19, 2004, we may use your information to contact you by postal mail about WeightWatchers products, services, information and news that may be of interest to you, unless you notify us that you no longer desire to receive these communications.
We may also use the information gathered on our Website and through our Online Products to perform statistical analysis of user behaviour, to analyze and evaluate issues relating to nutrition, weight loss, behaviour and fitness, or to evaluate and improve our Online Products. We may link some of this information to Personal Information for internal purposes only or to assist you in your personal weight loss efforts.
WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES?
Service Provider Arrangements
In connection with our Website and Online Products or other services we provide to our customers, we may transfer (or otherwise make available) Personal Information to third parties who provide services on our behalf. For example, we may use service providers to process payments or host our Website on our behalf. Our service providers are given the information they need to perform their designated functions, and we do not authorize them to use or disclose Personal Information for their own marketing or other purposes.
Personal Information may be maintained and processed by third party service providers in the US and Canada. For more information about the way in which our service providers treat Personal Information, contact us as set out below.
Sale of Business
We may transfer Personal Information as an asset in connection with a prospective or completed merger or sale (including transfers made as part of insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization or other change in corporate control.
WW Canada, ULC., and our Canadian, US and other service providers and affiliates may disclose your Personal Information in response to a search warrant or other legally valid inquiry or order (which may include lawful access by Canadian, US or other foreign governmental authorities, courts or law enforcement agencies), to other organizations in the case of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise required or permitted by applicable Canadian, US or other law.
IS THE INFORMATION WE COLLECT SECURE?
We use reasonable physical, administrative and technical safeguards designed to help prevent unauthorized access, use, modification and disclosure to or acquisition of your Personal Information.
Only employees or agents who need access to your Personal Information to perform a specific task or function are granted access to such information.
WHAT CHOICES DO I HAVE REGARDING THE COLLECTION, DISCLOSURE AND DISTRIBUTION OF PERSONAL INFORMATION?
CAN I ACCESS, UPDATE OR CORRECT MY PERSONAL INFORMATION?
You can always contact us in order to: (1) access, update or correct your Personal Information; (2) change your preferences with respect to communications and other information you receive from us; or (3) correct the Personal Information maintained about you on our systems, by accessing My Profile or contacting our Privacy Coordinator at the address set out below.
RETENTION AND STORAGE OF YOUR PERSONAL INFORMATION
We retain your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws.
Upon termination or cancellation of your paid subscription, you will remain a community user of our Website unless you specifically request otherwise. We will continue to store certain Personal Information to provide you with ongoing access to your community user account and in the event you should re-subscribe to our Website. In the event you have any objection to this, you should submit your objection to us via email to email@example.com.
WHO DO I CONTACT IF I HAVE ANY PRIVACY QUESTIONS?
Email our Privacy Coordinator at: privacy@WeightWatchers.ca
Or, write to our Privacy Coordinator at:
WW Canada, ULC.
1415 Joshuas Creek Drive, Suite 200 Oakville, Ontario, L6H 7G4
Attn: Privacy Coordinator
Last modified as of March 17, 2021.