Contact Us | WW Canada

Contact us


To contact us by phone, please call 1-800-651-6000.

To send us an e-mail, please select from one category below.  Please do not send multiple e-mails for the same question. Pick the category that best describes the issue you are contacting us about. If you do not receive an automated e-mail response after sending your e-mail, it is possible your ISP or e-mail software is blocking e-mail from If you think this may be the case, please contact your ISP or read the help section of your e-mail software to determine how to change your e-mail filter settings. After changing your settings, please try again.

Plan Manager
For inquiries about technical issues with the Plan Manager. Please direct all non Plan Manager related inquiries to an appropriate category below.
Subscription Process
For help with subscribing to Weight Watchers eTools, Weight Watchers Online and Weight Watchers
Technical Support
For technical inquiries regarding our website.
Login Help
For questions about your user name and/or password or for help with logging in.
For questions about Community and feedback and suggestions.
To cancel your Weight Watchers eTools, Weight Watchers Online, Weight Watchers Monthly Pass, or WeightWatchers account.
Weight Watchers Mobile
For questions about our mobile products

The Weight Watchers weight-loss Program and meetings:
(Note that we will not provide the SmartPointsTM values for individual foods.)

Monthly Pass
For information about Weight Watchers Monthly Pass.
Lifetime Membership
For information about becoming a Lifetime member or getting your Lifetime membership number.