WW Shop and Workshop Announcement | WW Australia

IMPORTANT ANNOUNCEMENT

Product sales in WW online shop and Workshops

As a brand based on social connection, it’s our ambition to focus on what we deliver best and what our members value most: Coaching, Accountability, and Community.

In order to focus on a simplified member experience for both our app and workshops, and allow our WW Coaches to help you as a WW Member in the best way they can - through exceptional coaching and support - we have decided to stop selling WW products through our WW shop and in Workshops.

We stopped selling products at the end of September 2023.
The WW Shop is now closed.

Our existing supermarket range remains unaffected by this decision, and we will continue to deliver a relevant WW product range in supermarkets. Our cookbooks will also remain available in retail bookstores.

With this decision, we are focusing on what we know matters most to support our members on their weight loss journey: a liveable and easy-to-follow program that embraces community, connection, and lasting results.

We’d like to thank you for your support as a valued member and shopper.

Frequently Asked Questions

WeightWatchers is aligning its offering with a clear focus on a simplified member experience to give our members the most effective tools to reach their goals. As a brand based on social connection, we always want to learn from our members to provide them with the best possible journey. Knowing that, it’s our ambition to focus on what we as a brand deliver best and what our members value most: Coaching, Accountability, and Community.

Therefore, our goal for the future is to focus 100 percent on a simplified member experience for both our app and our workshops to strengthen our core competence as a human-centric technology company powered by the world's leading commercial weight management program.

For this reason, we've decided to discontinue the distribution of the WW product range and Healthy Eats meals through Workshops and our WW online shop. Our cookbooks will still be available in retail bookstores in Australia and New Zealand. Further we will continue to sell WW products in Australian and New Zealand supermarkets such as snack bars, frozen meals, cereals, drinks and desserts which WeightWatchers offers together with licensed partners.


The entire range of WW products and Healthy Eats meals that are exclusively available through our WW online shop and our workshops will be discontinued.

Our cookbooks will still be available in retail bookstores in Australia and New Zealand. Further we will continue to sell WW products in Australian and New Zealand supermarkets such as snack bars, frozen meals, cereals, drinks and desserts which WeightWatchers offers together with licensed partners.


Yes, the products WeightWatchers offers together with licensed partners, such as snack bars, frozen meals, cereals, drinks and desserts will still be available in Australian and New Zealand supermarkets.


We will discontinue the distribution of our WW products through our WW shop and workshops by the end of September 2023. As products are sold out they will not be replenished.


We will stop our workshop sales by the end of September at the latest. As products are sold out, they will not be replenished.


In that case, please contact our local Customer Care team so they can arrange your refund. As our products are no longer available a product replacement is not possible. To talk to our Customer Care team please call 1800 958 288 (Australia) or 0800 009 009 (New Zealand). You can also use the 24/7 Chat feature in the app which can be found in the menu at the top left of the screen by scrolling down to the Help section.