How to Contact WW | WW Australia
Help & Support
Need help to choosing the right weight-loss plan for you? Awesome! No matter your question, our friendly support team of experts are here and ready to help.
How to contact us:
- Call: Phone us on 131 997 (AU) or 0800 009 009 (NZ), 9AM - 5PM Monday to Friday (excluding public holidays).
- Live Chat: Use the pop-up in the bottom right corner to chat with our customer care team.
- Member Chat: Available 24/7 in the WW app or the member website.
- Email: Send your questions to firstname.lastname@example.org
- Social media: Follow us on Facebook and Instagram and drop us a DM.
Important note: Please call the number above or use Live Chat for billing or cancellation inquiries as these cannot be actioned via email or social media requests due to security reasons.