How to Contact WW | WW Australia

Help & Support

Need help to choosing the right weight-loss plan for you? Awesome! No matter your question, our friendly support team of experts are here and ready to help.

How to contact us:

  • Call: Phone us on 131 997 (AU) or 0800 009 009 (NZ), 9AM - 5PM Monday to Friday (excluding public holidays).

  • Live Chat: Use the pop-up in the bottom right corner to chat with our customer care team.

  • Member Chat: Available 24/7 in the WW app or the member website.

  • Email: Send your questions to

  • Social media: Follow us on Facebook and Instagram and drop us a DM.

Important note: Please call the number above or use Live Chat for billing or cancellation inquiries as these cannot be actioned via email or social media requests due to security reasons.