We recognise the importance of protecting your privacy and the security of your information and we want you to be as comfortable as possible when using the products and services we offer.
- through your use of our products, offerings, features, tools or resources that we provide on our Website (collectively, our “Online Products”), and including our products or offerings for personal digital assistants or other handheld or mobile devices (collectively, our “Handheld Products”) and the software application needed to utilise the Online Products on your handheld device (the “Application”);
- when you join or participate in our program, including at a location where we deliver our program (our “Wellness Workshops”), (the Online Products together with the Wellness Workshops, our “Offerings”);
- via the Australian and New Zealand websites operated by us or on our behalf (collectively, our “Website”);
- through purchase of our products, including in Wellness Workshops or through our Website, or the WW Magazine which may be through our service providers (collectively, our “Products”);
- when you participate in any promotions, surveys or loyalty programs we run or otherwise make available to you; or
- through any other means.
Please remember that we are not responsible for the privacy of any information you reveal or post in any public forum (e.g. message board, blog, personal page, etc.) or through the “Public Profile” feature available on our Website, or for the privacy practices of websites that are operated or owned by third parties.
- WHAT INFORMATION ABOUT YOU IS COLLECTED BY US?
- WHAT ARE THE MAIN CONSEQUENCES IF YOU DO NOT PROVIDE PII?
- WHERE AND WHEN IS YOUR INFORMATION COLLECTED BY US?
- DO WE COLLECT INFORMATION FROM CHILDREN?
- WHAT DO WE DO WITH THE INFORMATION WE COLLECT AND WHERE DO WE HOLD IT?
- WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES?
- IS THE INFORMATION WE COLLECT SECURE?
- WHAT CHOICES DO YOU HAVE REGARDING THE COLLECTION, DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION?
- CAN YOU ACCESS, UPDATE OR CORRECT YOUR INFORMATION?
- WHAT HAPPENS TO THE COLLECTED INFORMATION AFTER TERMINATION OF YOUR MEMBERSHIP?
- DO WE DISCLOSE PII TO OVERSEAS RECIPIENTS?
- WHOM DO YOU CONTACT IF YOU HAVE ANY PRIVACY QUESTIONS OR WISH TO MAKE A COMPLAINT?
WHAT INFORMATION ABOUT YOU IS COLLECTED BY US?
Personally Identifiable Information (“PII”)
Non-Personally Identifiable Information
From time to time, we also may collect information that by itself cannot be used to identify or contact you, such as demographic information (like age, profession, gender or weight) ("Non-PII"). Non-PII may also include user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Website. Non-PII is used to help us understand who uses our Website and to improve and market our Website and Online Products in particular and our Products and Offerings in general.
Information from Other Sources
We may also supplement the information we collect with information from other sources to assist us in evaluating and improving our product and service offerings, to determine your preferences so that we can tailor our Products and Offerings to your needs, and/or to study nutritional, weight loss, behavioural and fitness questions and trends in general.
WHAT ARE THE MAIN CONSEQUENCES IF YOU DO NOT PROVIDE PII?
You do not have to provide us with any PII, however, if you choose to withhold requested information, you may not be able to utilise our full offering, access special promotions or we may not be able to provide you with personalised support that is dependent upon the collection of such information.
WHERE AND WHEN IS YOUR INFORMATION COLLECTED BY US?
We may collect information (including PII) from you in a variety of different ways, both in an offline context and online, through our Online Products or other means. This collection may occur when you sign up to newsletters, purchase Products or Offerings, sign-up for subscriptions, become a community user on our Website, or attend Wellness Workshops for instance.Specifically, we may collect your information in the ways explained in more detail below:
Becoming a Member or Community User.
In order to access our Offerings, including Wellness Workshops and certain Online Products, such as our weight loss tools, food database or community areas, you must first complete certain steps. During these steps, you may be required to provide us with information (including PII) such as name, postcode and email address, and, if you purchase our Products or subscribe to one of our Offerings, credit card and payment information. This information is used to help us deliver our Products and Offerings to you, understand who uses our Website, Products and Offerings, to improve our offerings, for subscription and billing purposes and/or to contact you.
We collect information, some of which may be PII, that you voluntarily provide to us when you choose to attend a Wellness Workshops. We collect this information in order to make our program available to you and to personalise your experience.
Cookies and Action Tags on our Website.
We also collect Non-PII on our Website passively using “cookies” and “action tags”.
“Cookies” are small text files that are placed on your computer or mobile device in order to identify (i) your web browser, (ii) the activities of your computer on our Website and (iii) your activity in connection with our advertisements and other marketing and promotional efforts. Cookies may be used to:
- personalise your experience on our Website (e.g., to dynamically generate content on webpages specifically designed for you),
- assist you in using our Online Products (e.g., to save you time by not having to re-enter your name upon each visit to our Website), and
- allow us to statistically monitor how you are using our Website for purposes of improving our online offerings
You do not have to accept cookies to use our Website, however, you may not be able to use certain products, offerings, features, or resources of our Website (including our Online Products) if you do not accept cookies. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the "Help" section of the toolbar.
"Action tags," also known as web beacons or GIF tags, are a web technology used to help track anonymous website usage information, such as how many times a specific page has been viewed. Action tags are invisible to you, and any portion of our Website, including advertisements, or email sent on our behalf, may contain action tags. Unlike cookies, action tags are not placed on your computer.
Social Media Features and Widgets on our Website
Facebook Connect or other OpenID provider
You can log in to our Website and Online Products using social media sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity. If you use one of these services or otherwise connect a social media account with your profile on our Website, we may allow you to share elements of your WW profile information e.g.: your WW username, image, and/or interactions with us on the social media platform or with other users of our Website, pursuant to any terms of service that may apply to that social media platform. If you do not want your personal information shared in this way, please do not participate in social sharing that we may make available.
Linking your account with third party applications and devices
Referral Programmes and our Website.
Through third party referral programme operators and others, we offer referral programmes whereby referral websites can earn commissions through the referral of subscribers or other purchasers to our Website. To track the earning of such commissions, and to determine the effectiveness of the referral programmes, the users who become subscribers to our Online Products or purchasers through such referral websites are tracked using technologies that do not include PII (such as cookies and/or action tags). Our programme operators and the referral websites themselves can only access non-PII such as data relating to the number of impressions served, the number of transactions completed, and their resulting earnings. They cannot access our customers' personal data.
If you choose to apply to be a referral website, we use the data you provide strictly for conducting business with you. We have entered into certain agreements with third party program operators for the purpose of administering our referral programmes. Should you become a referral website of ours through one of our third party programme operators, any information you provide to them is subject to their privacy policies.
Online Products and Handheld Products.
We collect information, some of which may be PII, that you voluntarily provide to us when you choose to use some of our Online Products (available either for free or on a subscription basis) such as the "My Favourites" feature and the "Tracker" tool and the Community Areas. We also collect information that you provide voluntarily through responses to special Online Products such as surveys, questionnaires, self-assessment quizzes, contests and the like. Some of these Online Products may ask you for health related information. We collect this information in order to personalise your online experience.
Information is also collected when you use our Handheld Products, including our Application. During the installation of the Application and subsequent synchronizations, we collect Non-PII concerning your device (such as the specific type of operating system and hardware you have, and the amount of free and total memory) and the Application’s files on your device. Our Handheld Products also collect information about your usage of the Application (such as the dates you last synced with the Internet or the dates you last used certain features). When you sync your device with the Website, we store some of this information.
Public Forums and the Public Profile Feature on the Website.
Log Files of our Website.
We also collect Non-PII through our Internet log files, which record data such as user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Website. This information may be used to analyse trends, to administer the Website, to monitor our Website's use, and to gather general demographic information. We may link this information to PII for these and other purposes such as personalising your experience on our Website and evaluating our Online Products in general.
Email or Refer a Friend.
Through our referral tools for informing a friend about our Website, or one of our Products or Offerings, we will allow you to send your friend a one-time email containing the information you request to be sent. If you elect to use these referral tools, we will collect from you certain PII about you which you have provided, but your friend’s data such as your friend's name and email address will only be used for the purposes of sending the message.
DO WE COLLECT INFORMATION FROM CHILDREN?
We are committed to protecting the privacy of children. Our offerings are generally not designed for or directed to children, and are only for use by individuals who are 18 years and older, unless such individuals specifically meet our special requirements for young members joining a Wellness Workshop which we can provide to you on request. On our Website, we do not collect PII from any person we actually know is under the age of 18. In the online space particularly, parents or guardians are urged to participate in their children's exploration of the Internet and to teach their children about protecting their personal information while online.
WHAT DO WE DO WITH THE INFORMATION WE COLLECT AND WHERE DO WE HOLD IT?
In general, we use the PII and Non-PII collected to provide you with the relevant Products and Offerings (which on digital platforms may include the display of personalised content and advertising), to fulfil administrative functions associated with these services, for example billing and account management, to enter into contracts with you, to personalise your experience and for member relationship purposes.
From time to time we will also use PII for the purpose of marketing to you, including, through electronic channels. This will include letting you know about new products and services we, or any of our specially-selected partners offer, or promotions and other opportunities in which you may be interested. You can contact us at any time if you wish to change your preferences for marketing purposes. (See Contacting Us below for more information). We may also use the information collected to contact you about important service announcements and updates regarding our Website, Products or Offerings, including information about your billing account status. You will not be able to “opt-out” of these service announcements and updates as they contain important information relevant to your use of our Website, Products and Offerings and are not promotional in nature. (If you do not wish to receive these service announcements, you may cancel your account with us and inform us that you no longer wish to receive any communication from us, including service announcements by contacting our Privacy Coordinator at the address set out below). We may also use your PII for other related business purposes, such as to cross-reference it with data collected and stored by our commercial partners on their databases, to see if we, together with our partners, can better tailor and improve our products and services. We may also seek to contact you on social media using the PII we have on record, for instance to invite you to follow us on social media platforms like Facebook and Twitter.
We may also use the information gathered on our Website and through our Products and Offerings to perform statistical analysis of user behaviour, to analyse and evaluate issues relating to nutrition, weight loss, behaviour and fitness, or to evaluate and improve our Products and Offerings. We may link some of this information to PII for internal purposes only or to assist you in your personal weight loss efforts.
When you provide us with your PII, this information may be collected, stored and processed on secure servers located in Australia or New Zealand or outside of Australia and New Zealand.
WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES?
In line with modern business practices common to many organisations, we may disclose your PII to the organisations described below. Where your PII is disclosed we will seek to ensure the information is held, used or disclosed consistently with applicable privacy laws and codes by those parties.
Laws and Legal Rights.
We may also disclose your information (including PII) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal process. We may disclose PII in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms of Membership, Website Terms & Conditions or our Subscription Agreement, or to protect the safety and/or security of our customers, users, our Website or the general public.
Third Parties Generally
We may provide to third parties information about you that does not allow you to be identified or contacted, including where such information is combined with similar information of other users of our Website, Products or Offerings. For example, we might inform third parties regarding the number of unique users who visit our Website, the demographic breakdown of the community users of our Website, or the activities that visitors to our Website engage in while on our Website. The third parties to which we may provide this information may include potential or actual advertisers, providers of advertising services (including website tracking services), commercial partners, sponsors, licensees, researchers and other similar parties
Third Party Sellers.
Sale of Business.
IS THE INFORMATION WE COLLECT SECURE?
We want your information (including PII) to remain as secure as reasonably possible. We strive to provide secure transmission of your information from your computer to our servers through industry-standard techniques. To help ensure the integrity and privacy of the PII you provide to us via the Internet at the time you elect to become a community user or subscribe to our Online Products, we use Secured Socket Layer (SSL) encryption technology in transmitting such PII over the Internet to our servers. We also take reasonable and practicable measures to secure the data provided to us in Wellness Workshops and otherwise in an offline context. Regarding all information, we take steps as are reasonable in the circumstances to protect the information from misuse, interference and loss and from any unauthorised access, modification or disclosure.
With respect to transmission by the Internet, notwithstanding the above commitments to protect your information (including PII) from loss, misuse or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot absolutely ensure or warrant the security and privacy of any information you transmit to us, and you do so at your own risk.
WHAT CHOICES DO YOU HAVE REGARDING THE COLLECTION, DISCLOSURE AND DISTRIBUTION OF YOUR INFORMATION?
Generally, users of our Website are notified when PII is being collected by third parties on our Website. We do this so you can make an informed choice as to whether you should disclose information to a third party.
CAN YOU ACCESS, UPDATE OR CORRECT YOUR INFORMATION?
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our systems. The need to back-up our systems to protect information from inadvertent loss means that a copy of your PII may exist in a non-erasable form that will be difficult or impossible for us to locate. We promise that promptly after receiving your request, all PII stored in databases we actively use and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as reasonably practicable.
WHAT HAPPENS TO THE COLLECTED INFORMATION AFTER TERMINATION OF MY MEMBERSHIP?
Upon termination or cancellation of your paid subscription, you will remain a community user of our Website unless you specifically request otherwise. We will continue to store certain PII in particular to enable us to draw on these data to provide you with ongoing access to your community user account and in the event you should re-subscribe to our Website. In the event you have any objection to this, you should submit your objection to us via email to email@example.com. In such case, we will delete or make anonymous your Personally Identifiable Information.
We retain all data in an ongoing sense for various reasons as allowed by law, but mainly to ensure that we can continue to provide our services to you as requested/required, and to ensure that we respect your opt-out wishes into the future. If you wish to remove your personal information from our database entirely even though this may impact our ability to provide services and/or manage your opt-out wishes, in this case please contact us using the below means.
DO WE DISCLOSE PII TO OVERSEAS RECIPIENTS?
We may disclose information (including PII) about you to our Affiliates within Australia, New Zealand, the United States, the United Kingdom or elsewhere overseas, and potentially to other overseas entities.
At any time that your PII is transferred to overseas recipients, we shall take such steps as are reasonable in the circumstances to ensure that the overseas recipient does not breach the applicable sections of the Australian Privacy Principles in relation to the information. If you are concerned or have any issues regarding overseas disclosure, please contact us.
WHOM DO YOU CONTACT IF YOU HAVE ANY PRIVACY QUESTIONS OR WISH TO MAKE A COMPLAINT?
Email us at:
Or, write to us at:
Locked Bag 2020
Broadway NSW, AUSTRALIA 2007
Attn: Privacy Co-Ordinator
Any complaints you make with us will be dealt with as soon as is practicable during business hours. You will generally be contacted regarding your correspondence through the contact details provided.
(Last modified as of 7 May 2014 )