Contact Us


Shop Customer Service

For assistance with returns, questions about your order or other store-related inquiries please contact customer service at 1 (855) 868-4545 or shop@ww.com. 

Our phone hours are:

Monday - Friday 8:00am to 8:00pm CST
Saturday 8:00am to 4:00pm CST


WW Marketplace Customer Service

For assistance with returns, questions about your WW Marketplace order or other WW Marketplace inquiries please contact the seller directly through the Order Details page at www.weightwatchers.com/us/shop/TrackOrderStatus. The seller will respond within two business days. When the seller responds you will receive an email notifying you to a new message regarding your order. To respond to the seller you can reply directly to the email.


Membership Inquiries

For questions about your WW membership or to become a WW program member please visit www.weightwatchers.com or call 1 (800) 651 - 6000.