Exactly What to Expect from 24/7 Chat with a WW Coach

Here's how members are finding success through this valuable resource, available to all WW members on our app and online.

Whether you’re working toward a weight loss goal or are in maintenance mode, questions about the WW program you’re following can come up any time of day. No matter what you’re wondering, it’s easy to chat with a Coach 24/7 online at WW.com or within the WW app and get the information you’re looking for from a real human, stat. It’s like having the best advice in the palm of your hand!


Who are the WW Coaches?

It’s true: There are live people on the other end of your chat! They’re certified Coaches and Guides like the ones who greet you at WW Studios and lead WW Workshops. Because they’ve all been personally successful as WW members, you can rest assured that whoever you connect with will totally understand your journey, whether you’re looking for ways to maximize your SmartPoint®Budget while eating out or wondering how to adjust your breakfast to feel fuller longer. What’s more, they’ve gone through extensive, additional training, meaning they’re ready to address just about any inquiry or concern.


What to ask a WW Coach

No questions are off limits—so ask away! For example, you could start a chat with a Coach if you want to learn more about…

  • The program
    There’s always a Coach at the ready to explain how Weekly SmartPoints and Rollovers work.
  • What to eat
    Say you’re out to dinner at an Italian restaurant but don’t know what to order: pasta or pizza? You could use your app to ask a Coach to suggest some low SmartPoints options.
  • Personal problem solving
    Have you hit a weight loss plateau or lost sight of your motivation? A coach can help you climb out of a rut or smooth over a rough patch.
  • SmartPoints questions
    Your WW Coach can tell you how many SmartPoints are in your fruit smoothie or where to find the full list of ZeroPoint foods. (Here!)
  • Tips and tricks
    Done with dinner and still feel like snacking? Ask your WW Coach for tips on how to feel fuller for longer or which ZeroPoint foods make great snacks.
  • Ideas to stay motivated
    Need a reason to carry on or some words of encouragement? Think of WW’s 24/7 Coaching as your on-the-go cheerleading squad.


24/7 Ask a Coach vs. Coaching + Digital membership plan

All WW members have access to 24/7 Coaches on WW.com and on the WW app. Every time you start a new conversation, you’re typically paired with a new Coach.

Want more an even more personalized experience and extra accountability? The Coaching + Digital membership connects you to a coach who knows you—a partner on your wellness journey who can deliver specific advice, guidance, and feedback. Members with this plan can get as much support as they need through unlimited phone calls and messages. Even better: Your Coach designs a personalized action plan to work for your lifestyle and schedule.


Click here to learn more about WW’s Coaching + Digital memberships!


How to Connect to a 24/7 Coach

Ready to chat? Follow these instructions to quickly connect with a Coach.

On WW.com

  • Go to My Day.
  • Click on the green “Chat with a coach” bar in the bottom right corner, ask your question, and you’ll be greeted by the next available Coach.

On the WW App while using an Apple iOS mobile phone:

  • Tap on the “Coach” icon in the bottom right corner of My Day.
  • Click “Chat now,” then ask away! A WW Coach will be at the ready to field whatever questions you may have.

On the WW App while using an Android mobile phone:

  • Tap on the profile icon at the bottom of My Day.
  • Select “Chat with a Coach” (found under “Resources”) and then start asking your questions.


Good News: You Can Also Get In-Person Coaching

If chatting online isn’t for you, you can always swing by a WW Studio to have a private face-to-face conversation with a WW Coach. No matter how you get in touch, you’ll find a Coach who’s well-equipped to help you achieve your goals!