Weight Watchers Cancellation, Billing & Settings Answers | WW USA

Billing and Technical Questions

 

Billing and Technical Questions
 

When is my next billing date?
When I signed up I chose the 3-month billing cycle. Why was I charged for one month instead of another 3 when my initial 3-month membership ended?
Will my account be automatically billed?

 

Cancelling your membership
 

Cancelling your membership

 

Technical troubleshooting

 

When I enter my access code I am told it is invalid or does not exist.
I've been given login information, but I keep being asked to log in again.
Can I switch my payment plan to Workshop + Digital without losing money?
I get an error message when trying to switch to Workshop + Digital.
I forgot my password/username.
How can I edit or view my account and plan information?
I can't log in.
Why are the pages on the site loading slowly?

 

SMS/MMS Help
 

How can I stop receiving text alerts?

 

My Day Dashboard
 

How do I track my food or activity?
Where is the calculator?
I want to create recipes. How do I do that?

 

Settings
 

How do I swap FitPoints™ for SmartPoints® values?
How do I change my weight settings?
How do I see how many SmartPoints values I have left?
How do I connect or disconnect from a wireless scale?
How do I connect or disconnect my activity tracking devices?
If I'm having trouble with my activity-monitoring device or app, what do I do?
What if I have a questions or want to give feedback?

 

Billing and Technical Questions
 

When is my next billing date?

A summary of your account can be found in Account Settings. This is where you will find your next billing date and the amount due. Please be aware that you will continue to be billed each month until you contact us to cancel.

Payments for Workshop + Digital will automatically be deducted , and we will continue to deduct payments at the end of each membership month until you contact us to cancel.

1. Click the Profile icon at the top of the My Day dashboard. Scroll down to Settings, then click on Account. For your protection, you must log in again to access your Settings because it contains personal information associated with your account.
2. Click the account status link in the payment and account type box.
3. You will find a detailed profile of your membership status with weightwatchers.com towards the bottom of the page.

Weight Watchers Digital and Workshop members may change their payment plan for the next payment period at any time before the next billing date. You will be required to manually change your price plan after each billing if you want to maintain a 3-month billing cycle.

When I signed up I chose the 3-month billing cycle. Why was I charged for one month instead of another 3 when my initial 3-month membership ended?

The three-month billing is an introductory offer. After the offer has run out, your membership will be automatically renewed at the end of your payment plan at the standard monthly rate.


Will my account be automatically billed?

A membership to our site is much like other sites, in that your membership will automatically be renewed and billed each month until you contact us to cancel.


Cancelling your membership

Cancel online

We’ll be really sorry to see you go, but if you’d like to cancel your membership, you can do it here on weightwatchers.com, and it will be processed right away. This is the easiest and fastest way to cancel.

Cancel via phone

You can always call us at 1-800-651-6000 and a live agent will be happy to assist you.

 

Technical troubleshooting


When I enter my access code I am told it is invalid or does not exist.

If your code is coming back as invalid during signup:
1. Please make sure you are entering the code in the correct boxes and that you are not including any additional characters, spaces, hyphens, etc.
2. The code has already been used. Once an access code is used it cannot be used again.
3. You are trying to use a free trial access code for a membership that has already received a free trial. Only new members are eligible to receive a free trial.
4. You are on the wrong signup page.

Workshop + Digital:

Directly above the boxes where you enter the code it should read, “Weight Watchers Access Code.” If it does not say this you are in the wrong place.

If none of the reasons above apply to you, please contact us and provide the code you are using so that we may test it.


I've been given login information, but I keep being asked to log in again.

When you choose the "Remember me on this computer" option during the login process, you agree to have your user name and password stored on your computer so that you can be automatically logged in each time you access the site. When you click the "I agree" button, the Automatic Login feature is enabled. Choosing to log out turns off our automated login functionality, and we will no longer remember your user name and password on your computer. The next time you visit our site, you will be required to enter your username and password again.


Can I switch my payment plan to Workshop + Digital without losing money?

Yes! To switch to your account:

1. Log in to your account.

2. Click on the Profile icon on the upper right hand corner of the My Day Dashboard. Select Settings then click Profile.

3. Click Account Status. Select "Switch payment plan to Monthly Pass."

If you purchased Workshop + Digital in your Workshop, use the access code from your Starter Voucher to complete the switch online. You'll receive a refund for the current month (and any future ones) of your existing account. You'll also get a confirmation email. There may be a one-week delay before you see your refund appear on your account.


I get an error message when trying to switch to Workshop + Digital.

If you received an error when trying to switch to Workshop + Digital, check to see that your billing information is accurate and up-to-date. It is possible that the error is due to an expired expiration date in your profile. To update billing information:

1. Click the Profile icon at the top of the My Day dashboard, then click Account. (You will be asked to log in for security purposes.)
2. Click Contact and billing information in the My Account box (your billing information will be listed towards the bottom of the page.)
3. After you update your information click "Submit."
4. Review your details to make sure they're correct and click "Save."

After you have updated your billing information you should be able to switch without a problem.


I forgot my password/username.

If you click on the  "I forgot my username" link in the login box, it will ask you for your username. Once you supply it, a password reset email will be sent to you from noreply@weightwatchers.com. You can use this link to reset your password.
If you don't know your username, you can click on the forgotten username link on the login page to retrieve it. The only thing you'll need is the address associated with your account. Once you enter this, your username will be emailed to you.


How can I edit or view my account and plan information?

Click the Profile icon with your initials located at the top right corner of the My Day dashboard, then click Settings. You may be asked to log in again for security purposes.

Once you have accessed the profile page, select from the options provided to begin editing your account and plan information. Be sure to save your changes or they will not take effect.


I can't log in.

Make sure you're using the correct username/password combo and that there are no spaces before and after your username and password in the entry fields. If that doesn't work, clear your cookies.


Why are the pages on the site loading slowly?

Loading speed is based on internet connection, browser configuration, and server issues. Our website does not control loading speed. If you have more than one computer and are connected through a router make sure that you have the most up-to-date driver for the router that you are using. If you or someone with access to the same computer downloads from the internet, (MP3's, videos, etc) this can also be a factor in increasing load times.


SMS/MMS Help


How can I stop receiving text alerts?

Occasionally Weight Watchers will send alerts to our members. If you need help or would like to stop receiving our texts, here's how:

HELP and STOP instructions:

Text HELP to TRYWW (87999) for help
Text STOP to TRYWW (87999) to cancel

For additional help, send email to customerservice@weightwatchers.com or call 1-800-651-6000.

Participating carriers:

AT&T, T-Mobile®, Verizon, Sprint, U.S. Cellular, Boost Mobile, Cricket, Virgin Mobile, Iowa Wireless, Metro PCS, ACS Wireless, West Central Cellular, Ntelos, Bluegrass, Plateau Wireless, AWCC, Cincinnati Bell, Cellular South, Carolina West Wireless, Immix Wireless/Keystone Wireless, Golden State Cellular, Cellcom, ECIT, GCI/Alaska Digitel, Inland Cellular, Illinois Valley, Nex-Tech, Chat Mobility, NW Missouri Cellular, NE Cellular One of PA, Element Wireless, MTPCS, Thumb Cellular, Viaero Wireless

 

My Day Dashboard

 

How do I track my food or activity?

You can track by using Search. This is the rectangular box up at the top of the My Day screen. You can search for any food or activity, and then track it, either using Quick Add or the Calculator.  


Where is the calculator?

To calculate SmartPoints values, go to My Day > Quick Add > Calculator to enter the required nutrients (calories, saturated fat, sugar and protein). These numbers appear on the nutritional information label of most packaged foods. Add the serving size (or your best guess) and name the food. Select Create and Track.


I want to create recipes. How do I do that?

In the My Foods/Recipe section, you can now create a recipe or edit an existing recipe (even a Weight Watchers recipe). The Recipe Builder allows you to select your cooking time, prep time, instructions, and ingredients.


Settings
 


How do I swap FitPoints™ for SmartPoints® values?

We find that most members don’t want or need to swap FitPoints for food, but if you find that you need to swap,  go to the Profile Icon with your initials, then click Settings > Food > Swapping and choose how you want to swap. Your weekly SmartPoints values earned will reset to zero on your weight-tracking day.


How do I change my weight settings?

Go to Settings > Weight to edit your weight settings (such as starting weight and weight goal). 


How do I see how many SmartPoints values I have left?


Your daily SmartPoints Target will appear  in the blue circle under My Day. Beneath that, in the My Activity section, you’ll see how many FitPoints you’ve earned for the day.


How do I connect or disconnect from a wireless scale?


You can connect or disconnect to wireless scales by going to the Profile icon you’re your initials, then click Settings > Weight and selecting your scale.


How do I connect or disconnect my activity tracking devices?


You can connect or disconnect your device by clicking on the Profile icon with your initials in the upper right hand corner of the My Day dashboard. Scroll down to Settings > Activity.


If I'm having trouble with my activity-monitoring device or app, what do I do?


If it's a technical question, please call your device's manufacturer. 


What if I have a questions or want to give feedback?


We'd love to hear from you! You can reach out to us any time via 24/7 Expert Chat or use the "Give Feedback" button located at the top of the My Day dashboard.