Weight Loss & Diet

Exactly What to Expect When You Chat With a WW Coach

Here's how members are finding success through this valuable resource, available to all WW members on our app and online.
Published August 1, 2019

Whether you’re working toward a weight loss goal or are in maintenance mode, questions about the WW plan can come up any time of day. No matter what you’re wondering, it’s easy to chat with a Coach 24/7 online at WW.com or within the WW app and get the information you’re looking for, fast. It’s like having the best advice in the palm of your hand!

What to Ask a WW Coach


No questions are off limits—so ask away! For example, you could start a chat with a Coach if you want to learn more about…

  • The WW program

    There’s always a Coach at the ready to explain how weekly PersonalPoints™ and rollovers work, and to talk you through your journey.

  • What to eat

    Say you’re out to dinner at an Italian restaurant but don’t know what to order: pasta or pizza? You could use your app to ask a Coach to suggest some low-PersonalPoints options.

  • Problem solving

    Have you hit a weight-loss plateau or lost sight of your motivation? A Coach can help you climb out of a rut or smooth over a rough patch.

  • PersonalPoints questions

    Your Chat Coach can tell you how many PersonalPoints are in your fruit smoothie or where to find the full list of your ZeroPoint™ foods.

  • Tips and tricks

    Done with dinner and still feel like snacking? Ask your Chat Coach for tips on how to feel fuller for longer or which of your ZeroPoint foods make great snacks.

  • Ideas to stay motivated

    Need some words of encouragement? Think of 24/7 Live Coaching as your on-the-go cheerleading squad.

How to Connect to a 24/7 Coach

In the WW app while using an Apple iOS phone:


  • Tap on the Profile icon in the top right corner of the WW app.
  • Look for the blue chat bubble above your weight graph.
  • Click 'Chat now,' then ask away! A WW Coach will be ready to field whatever questions you may have.


In the WW app while using an Android mobile phone:


  • Tap on the profile icon on the WW app.
  • Select '24/7 Live Coaching' and then start asking your questions.

On WW.com

  • Open your homepage

  • Click on the green '24/7 Live Coaching' bar in the bottom right corner, ask your question, and you’ll be greeted by the next available Coach.


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This article was reviewed for accuracy in July 2021 by Allison Grupski, PhD, senior director for behavior change strategies & coaching at WW. The WW Science Team is a dedicated group of experts who ensure all our solutions are rooted in the best possible research.