Weight Loss & Diet

Exactly what to expect when you chat with a WW Coach

Here's how members are finding success through this valuable resource, available to all WW members on our app and online.

Whether you’re working toward a weight loss goal or are in maintenance mode, questions about the WW plan you’re following can come up any time of day. No matter what you’re wondering, it’s easy to chat with a Coach 24/7 online at WW.com or within the WW app and get the information you’re looking for, fast. It’s like having the best advice in the palm of your hand!

What to ask a WW Coach

No questions are off limits—so ask away! For example, you could start a chat with a Coach if you want to learn more about…

  • The WW program

    There’s always a Coach at the ready to explain how weekly SmartPoints and rollovers work, and to talk you through your journey.

  • What to eat

    Say you’re out to dinner at an Italian restaurant but don’t know what to order: pasta or pizza? You could use your app to ask a Coach to suggest some low-SmartPoints options.

  • Personal problem solving

    Have you hit a weight loss plateau or lost sight of your motivation? A Coach can help you climb out of a rut or smooth over a rough patch.

  • SmartPoints questions

    Your Chat Coach can tell you how many SmartPoints are in your fruit smoothie or where to find the full list of ZeroPoint foods for your plan.

  • Tips and tricks

    Done with dinner and still feel like snacking? Ask your Chat Coach for tips on how to feel fuller for longer or which ZeroPoint foods make great snacks.

  • Ideas to stay motivated

    Need some words of encouragement? Think of 24/7 Live Coaching as your on-the-go cheerleading squad.

24/7 Coaching vs. Coaching + Digital membership plan

All WW members have access to Coaches on ww.com and on the WW app. Every time you start a new conversation, you’re typically paired with a new Coach.

Want more an even more personalized experience and extra accountability? The Coaching + Digital membership connects you to a Coach who knows you—a partner on your wellness journey who can deliver specific advice, guidance, and feedback. Members with this plan can get as much support as they need through unlimited phone calls and messages. Even better: Your Coach designs a personalized action plan to work for your lifestyle and schedule.

Click here to learn more about WW’s Coaching + Digital memberships!

How to connect to a 24/7 Coach

Ready to chat? Follow these instructions to connect with a Coach.

On WW.com

  • Open your homepage

  • Click on the green '24/7 Live Coaching' bar in the bottom right corner, ask your question, and you’ll be greeted by the next available Coach.

On the WW app while using an Apple iOS mobile phone:

  • Tap on the Profile icon in the top right corner of the WW app.

  • Look for the blue chat bubble above your weight graph.

  • Click 'Chat now,' then ask away! A WW Coach will be ready to field whatever questions you may have.

On the WW app while using an Android mobile phone:

  • Tap on the profile icon on the WW app.

  • Select '24/7 Live Coaching' and then start asking your questions.

You can also get in-person coaching!

If chatting online isn’t for you, you can always swing by a WW Studio to have a private face-to-face conversation with a Coach. No matter how you get in touch, you’ll find a Coach who’s well-equipped to help you achieve your goals!


This article was reviewed for accuracy in July 2021 by Allison Grupski, PhD, senior director for behavior change strategies & coaching at WW. The WW Science Team is a dedicated group of experts who ensure all our solutions are rooted in the best possible research.