Satisfaction or your money back | WW UK
Satisfaction or Your Money Back
Full Terms and Conditions for our Satisfaction Guarantee and How to Claim
At WW, we’re so confident that you’ll love what you find at our Premium or with our Core Plan that we’ll promise to give you your money back if you’re not satisfied.
All we ask you to do is give yourself 2 weeks from when you join, follow the WW Plan and come to your Workshop each week if you’re a Premium member, or log-in a minimum of once per week, if you’re an Core subscriber. It’s that simple.
If, at the end of these two weeks, you’re not satisfied, just let us know and we’ll give you your money back. No quibbles.
The following terms and conditions (“Terms”) apply to the WW Satisfaction Guarantee:
1. The Satisfaction Guarantee is available to individuals who join WW Premium plan our Core plan in England, Scotland, Wales, Channel Islands and the Isle of Man on or after 16th February 2016 with a minimum weight loss goal of 7lbs.
2. The Satisfaction Guarantee is not available with WW Healthcare, Referral Scheme, WW At Work, other corporate partnerships or WW At Home.
3. If after 2 weeks of joining WW you are not satisfied, you will be entitled to obtain a refund of your fees, provided you meet the requirements contained in these Terms.
4. Please note that the refund is limited to membership or subscription fees paid (i.e. any joining fee, prepaid plan fees, weekly fees, monthly fees and/or subscription fees). It is not available in connection with any products that you may purchase from WW.
5. WW Workshop members: following your initial weigh in, you agree to follow the WW programme for 2 full and consecutive weeks. This means that you must attend a meeting every week, a total of 3 consecutive workshops including the week of joining.
6. Core subscribers: you agree to follow the WW programme for 2 full and consecutive weeks. You must log in a minimum of once per week during the 2 week period, recording your weight when you do so.
7. The Department of Health regard a weight loss of up to 2lbs per week as compatible with good medical and nutritional practice. If the only reason why you are dissatisfied with WW is that you would have liked to have lost more than 4lb in your first two weeks with WW, then you will not be entitled to a refund of your fees - refunds will not be given if you have lost 4lbs or more during your 2 week membership /subscription period.
8. How to claim a refund of your fees:
Premium members, please:
Download a Refund Request Form here.
Complete the form and send it to our Customers Services team at Millennium House, Ludlow Road, Maidenhead, Berkshire, SL6 2SL.
Be sure to enclose all information and materials requested on this form to ensure we can process your refund as quickly as possible.
Digital members, please email our Customers Services Team at firstname.lastname@example.org detailing the following information:
Your full name.
Your telephone number.
Reason for refund request.
9. Claims for refunds made and/or received by us more than 28 days after the date that you joined WW will not be eligible for a refund.
10. Please note that it is your responsibility to ensure that correct and sufficient postage is paid. Claims submitted with insufficient postage will have the postage deficit and Royal Mail surcharge deducted from their refund. If the total refund becomes a negative figure, no refund will be issued.
11. WW UK Ltd will not be liable for and accepts no responsibility for any claims lost, damaged or delayed in the post or any claims incompletely received. Proof of posting does not constitute proof of delivery.
12. Provided that you have satisfied these Terms our team will cancel your WW account and refund all membership or subscription fees paid without any fuss. If you joined WW Online, we will refund the fees directly to the card used for your original purchase. All other refunds will be made by cheque made payable to the member’s name. All refunds will be made in pounds sterling.
13. Please allow 28 days to receive your refund from receipt by us of a valid claim.
14. Please note that no refunds can be processed in a Workshop.
15. Your statutory rights are not affected.