Why was my sign-up fee not waived?
If you are a returning Weight Watchers® Online subscriber and you reactivate your subscription within six months of your cancellation date you will not be charged a sign-up fee.
If you are being prompted to pay a sign-up fee you are no longer within six months of your cancellation date or your last plan was not Weight Watchers Online. If you decide to reactivate your Weight Watchers Online subscription you are required to pay the sign-up fee.
If you feel that you are still within the time frame for eligibility e-mail Customer Service and a representative will assist you.