Contact us | WW NZ

Help & Support

Need help choosing the right weight loss plan? No matter your question, our support team of experts are here to help reach your goals.


Ways to contact us:

  • Call: Phone us on 131 997 (AU) or 0800 009 009 (NZ), 9AM - 5PM Monday to Friday (excluding public holidays)
  • Live Chat: Use the pop-up in the bottom right corner to connect with our customer care team
  • Member Exclusive Chat: Available 24/7 when you log in to the WW app or the website
  • Email: Send your questions to
  • Facebook: Follow our Facebook page and contact us via messenger


NB: Please call the number above or use Live Chat for any billing or cancellation inquiries as these cannot be actioned via email.