We get it—sometimes you need to prioritize your spending, time, energy, and effort.
But please know: we are here for you whenever you are ready to focus on our weight loss journey.
Have you considered trying one of our other membership options?
You can now upgrade or downgrade, depending on your current plan, to save on your monthly rate or receive more support from our Coaches & Community.
If you are outside of your commitment period, your cancellation will come into effect on the date your membership would usually roll over.
If you are still within your commitment period, your cancellation will come into effect at the end of this period.
Once processed, you will receive an email confirming your cancellation. Please note, your subscription will auto-renew until it is canceled.
For WW members on a monthly or "month to month" subscription plan:
Your cancellation will be effective at the end of your current subscription month.
For WW members on a fully pre-paid subscription plan:
Your cancellation will be effective at the end of your prepaid period. The pre-paid period of your subscription is non-refundable except according to the special refund circumstances policy and subject to law.
For WW members on a commitment plan where they have not pre-paid in full:
Your cancellation will be effective at the end of the committed period, and you will be charged the applicable monthly fee for all committed months. Your subscription is non-refundable except according to the special refund circumstances policy and subject to law.
Please refer to our full cancellation policy for more details.
Chat to our Customer Care Team, available 24/7 via the "Chat with a Coach" button on our website or in your WW app
Call our Customer Service team on 1800 958 288 (AU) or 0800 009 009 (NZ), 9AM - 5PM Monday to Friday (excluding public holidays)