What to expect when you chat with a WeightWatchers® Coach

Here's how members are finding success through this valuable resource, available to all WW members on our app.
Published 6 January 2021 | Updated 9 July 2024

Whether you're working toward a weight loss goal or maintaining your progress, questions about your program can arise at any time. No matter what you're curious about, you can easily chat with a Coach 24/7 online at weightwatchers.com or within the app to quickly get the information you need. It’s like having the best advice right at your fingertips!

What questions can I ask a Coach?

No questions are off limits—so ask away! For example, you could start a chat with a Coach if you want to learn more about…

  • The program. There’s always a Coach at the ready to explain how your Points Budget and rollovers work, and to talk you through your journey.
  • What to eat. Say you’re out to dinner at an Italian restaurant but don’t know what to order: pasta or pizza? You could use your app to ask a Coach to suggest some low-Points options.
  • Problem solving. Have you hit a weight-loss plateau? A coach can help you climb out of a rut or smooth over a rough patch.
  • Points questions. Your chat Coach can tell you how many Points are in your fruit smoothie or where to find the full list of ZeroPoint foods.
  • Tips and tricks. Done with dinner and still feel like snacking? Ask your chat Coach for tips on how to feel fuller for longer or which ZeroPoint foods make great snacks.
  • Words of encouragement. Need some words of encouragement? Think of 24/7 Live Coaching as your on-the-go cheerleading squad.

How to connect to a 24/7 Coach

Ready to chat? Follow these instructions to connect with a Coach.

On the app

  1. Tap on the Profile icon in the top left corner of the app.
  2. Scroll down to ''24/7 Live Coaching''
  3. Click 'Chat now,' then ask away!
    **You will first be connected to our virtual assistant who may be able to help you. If not you can simply type 'chat to a coach' in the message bar and you will be connected right away.

On web

  1. Visit weightwatchers.com and log in.
  2. Click on the green '24/7 Support' bar in the bottom right corner and ask your question.