Weight loss & diet

What to expect from 24/7 chat with a WW Coach

Discover how members are finding success through this valuable resource, available to all WW members in our 4.8* rated app.

Questions about the WW programme can come up any time of day. And with 24/7 live chat, you can get answers any time of day too!

No matter what you’re wondering, it’s easy to chat with a Coach 24/7 in the WW app or on our website, and quickly get the information you need from a real human. It’s like having expert advice in the palm of your hand!

Who are the WW Coaches?

It’s true: there are live people on the other end of your chat! They’re certified Coaches and Guides, like the ones who greet you at WW Studios and lead WW Workshops.

Because they’ve all been personally successful as WW members, you can rest assured that whoever you connect with will totally understand your journey, whether you need tips on making a new routine work for you, or you're wondering how to adjust your breakfast to feel fuller for longer.

What’s more, they’ve gone through extensive additional training, meaning they’re ready to address just about any enquiry or concern.

What to ask a WW Coach

No questions are off limits, so ask away! For example, you could start a chat with a Coach if you want to learn more about:

  • The programme
    There’s always a Coach ready to explain how SmartPoints and rollovers work.
  • What to eat
    Say you’re out to dinner at an Italian restaurant but don’t know what to order: pasta or pizza? You could use your app to ask a Coach to suggest some low SmartPoints options.
  • Personal problem solving
    Have you hit a weight loss plateau or lost sight of your motivation? A Coach can help you climb out of a rut or smooth over a rough patch.
  • SmartPoints questions
    Your WW Coach can tell you how many SmartPoints are in your fruit smoothie or where to find your list of ZeroPoint™ foods.
  • Tips and tricks
    Done with dinner and still feel like snacking? Ask your WW Coach for tips on how to feel fuller for longer, or which ZeroPoint foods make great snacks.
  • Ideas to stay motivated
    Need a reason to carry on or some words of encouragement? Think of WW’s 24/7 Coaches as your on-the-go cheerleading squad.

24/7 ask a Coach vs. Workshop+Digital membership plan

All WW members have access to 24/7 Coaches on our website and on the WW app. 

Want an even more personalised experience and extra accountability? A Workshop+Digital membership connects you to one specific Coach who you'll see every week at your Workshop. Consider them a partner on your weight loss and wellness journey who can deliver expert advice, guidance and feedback.

How to connect to a 24/7 Coach

Ready to chat? You'll find the 24/7 live chat feature in your personal profile section of the app. Click the single person icon (in the top right-hand corner of the homescreen) then look for '24/7 Live Coaching' accompanied by a speech bubble icon.

No matter how you get in touch, you’ll find a Coach who’s well-equipped to help you achieve your goals.