Health Solutions FAQs | WW UK

FAQs: Healthier You: National Diabetes Prevention Programme

Team WW

Your welcome email should be sent the same day that you have your initial call, please check your spam folder to make sure it hasn't been redirected there first. If it's not there and you still haven't received your email within 24 hours then please email ww.healthieryou@nhs.net


Team WW

If you have chosen to have your welcome pack sent out via post, please note that this can take up to 5 days to arrive. If you have not received it within 7 days then please email ww.healthieryou@nhs.net


Team WW

If you email ww.healthieryou@nhs.net a member of our team will be able to support you


Team WW

Zoom is a virtual meeting platform that we use to deliver our Remote Workshops. You will need to download the free app onto your phone, tablet or desktop computer. You then need to create an account and sign in to the platform. You will then have a live account and can access all of our Remote Workshops. For more information click here to view a short video on how to access our Remote Workshops using Zoom.


Team WW

You can click here to take you directly to your Remote Workshop.


Team WW

You can click here to take you directly to your Remote Workshop. Alternatively you can use Connect on your WW app to gain access. You will need to join the NDPP Connect group and click the link that is pinned at the top of the page. Click here to watch a short video on how to access Connect.


Team WW

We understand that sometimes you may have other commitments that means you are unable to attend your usual Remote Workshop. We would encourage you to attend one of the alternative Remote Workshops that week, however if this isn't possible then simply join your regular workshop the following week as normal. To find an alternative Remote Workshop, click here


Team WW

Click here to take you straight to the NDPP Remote Workshop schedule. Alternatively you can use Connect on your WW app to gain access. You will need to join the NDPP Connect group and click the link that is pinned at the top of the page. Click here to watch a short video on how to access Connect


Team WW

It will depend on how far through the programme you are. Please follow the instructions detailed in the letter you have received and be sure to join a Remote Workshop as soon as possible.


Team WW

Firstly that's great news, we are so happy that you are getting the benefits of attending your Remote Workshop ! If you simply email ww.healthieryou@nhs.net and tell us your full name and unique identifying ‘H’ number, along with which workshops you have attended and when, we can update your file for you.


Team WW

Participants can come via their GP/nurse or can self-refer themselves via the Diabetes UK website This website has a risk tool which will identify if a person is potentially eligible for our programme www.ww.com/uk/diabetes-risk-assessment


Team WW

Smoking cessation is support for participants who want to give up smoking, on the triaging call with the Contact Centre you will be asked if you smoke and if you want support to quit. If you do, the advisor at the Contact Centre will give you the name and contact details for your local stop smoking service.


Team WW

At the end of your programme, if your blood result still shows that you are at risk of Type 2 diabetes, then please speak to your Health Care Professional about being re-referred. If you do not fall into this category at the end of your 36 week programme, your membership will finish. However if you would like to continue being a WW member, please go to ww.com and you will be able to rejoin and take advantage of all of our membership offers.


Team WW

Congratulations! You are absolutely fine to continue on the programme, but please inform your Remote Workshop coach as soon as possible, who will ensure that you receive the support that you need by being assigned a bespoke programme.


Team WW

Yes, we have produced materials in 10 other languages as follows:

Somali, Farsi, Nepalese, Polish, Urdu, Punjabi, Hindi, Arabic, Bengali, Chinese Mandarin

If you would like access to these materials, please email ww.healthieryou@nhs.net


Team WW

Healthier You NHS Diabetes Prevention Programme is provided free of charge by the NHS and participants will never be asked to pay towards the service or for their bank details.


How to access our Remote Workshops using Zoom

Watch a short video on how to access Connect