What to expect from 24/7 chat with a WW Coach

Discover how members are finding success through this valuable resource, available to all WW members on our app and online.

Whether you’re working towards a weight loss goal or are in maintenance mode, questions about the WW programme can come up any time of day.

No matter what you’re wondering, it’s easy to chat with a Coach 24/7 on our website or within the WW app, and quickly get the information you need from a real human. It’s like having expert advice in the palm of your hand!


Who are the WW Coaches?


It’s true: there are live people on the other end of your chat! They’re certified Coaches and Guides like the ones who greet you at WW Studios and lead WW Workshops.

Because they’ve all been personally successful as WW members, you can rest assured that whoever you connect with will totally understand your journey, whether you’re looking for ways to maximise your SmartPoints® Budget while eating out or wondering how to adjust your breakfast to feel fuller for longer.

What’s more, they’ve gone through extensive, additional training, meaning they’re ready to address just about any enquiry or concern.


What to ask a WW Coach


No questions are off limits, so ask away! For example, you could start a chat with a Coach if you want to learn more about…

  • The programme
    There’s always a Coach ready to explain how SmartPoints and rollovers work.
  • What to eat
    Say you’re out to dinner at an Italian restaurant but don’t know what to order: pasta or pizza? You could use your app to ask a Coach to suggest some low SmartPoints options.
  • Personal problem solving
    Have you hit a weight loss plateau or lost sight of your motivation? A Coach can help you climb out of a rut or smooth over a rough patch.
  • SmartPoints questions
    Your WW Coach can tell you how many SmartPoints are in your fruit smoothie or where to find the list of ZeroPoint™ foods.
  • Tips and tricks
    Done with dinner and still feel like snacking? Ask your WW Coach for tips on how to feel fuller for longer, or which ZeroPoint foods make great snacks.
  • Ideas to stay motivated
    Need a reason to carry on or some words of encouragement? Think of WW’s 24/7 Coaches as your on-the-go cheerleading squad.


24/7 ask a Coach vs. Workshop + Digital membership plan


All WW members have access to 24/7 Coaches on our website and on the WW app. 

Want an even more personalised experience and extra accountability? A Workshop + Digital membership connects you to one specific Coach who you'll see every week at your Workshop. Consider them a partner on your weight loss and wellness journey who can deliver advice, guidance and feedback.


How to connect to a 24/7 Coach


Ready to chat? Follow these instructions to quickly connect with a Coach.

On our website:

  • Go to My Day.
  • Click on the green “Chat with a Coach” bar in the bottom right corner, ask your question, and you’ll be greeted by the next available Coach.

On the WW app while using an Apple iOS mobile phone:

  • Tap on the “Coach” icon in the bottom right corner of My Day.
  • Click “Chat now,” then ask away! A WW Coach will be at the ready to answer whatever questions you may have.

On the WW App while using an Android mobile phone:

  • Tap on the profile icon at the bottom of My Day.
  • Select “Chat with a Coach” and then start asking your questions.

No matter how you get in touch, you’ll find a Coach who’s well-equipped to help you achieve your goals.