Plans and Coaching FAQs
What is Group Coaching?
Group Coaching is a great way to commit to your weight-loss success. When you sign-up for Group Coaching Plans you pay for your meeting fees one month at a time. With one low monthly fee you get unlimited consultations each month and access to our online weight-loss companion that has interactive tools, tips and recipes that help you stay on track.
Learn more about Group Coaching
Log in to Weight Watchers Account with the user name and password you have setup when you signed up for Group Coaching to access the online tools. Or, Access your Weight Watchers account with Facebook by entering your Weight Watchers user name and password below. Then, select "Log in with Facebook" to connect your accounts.
We recommend starting with a visit to The Plan section for information you need about every phase of weight loss, in addition to an overview on using the site. It's also a great idea to launch the Plan Manager to track you last meal or plan your next.
Activate my Group Coaching Account
Please note: You must activate your account within 7 days of purchase.
What should I do if I lose my Membership card?
- New Zealand customers call 0800 009 009
What is the cost of Online Coaching?
What information and tools can I access with a Online Coaching subscription?
Subscribing to Online Coaching gives you full access to:
Do I get Weight Watchers printed materials with my Online Coaching account?
You can also chart your progress online and see your rewards as you go with the online Weight Tracker. For both approaches online you’ll find tools, tips, recipes, and the essentials you need to stick to the plan and stay in control.
Online Coaching Subscribers can purchase food products, electronics, plus many other valuable items directly from our website that can help you meet your weight-loss goals.
To reactivate your subscription, go to the Homepage and log in with the username and password associated with your cancelled account.
Fill out the required data and confirm the pre-populated information linked to your account and be sure that your account information is correct. Follow the rest of the sign-up process to reactivate your account.
What is Phone Coaching and how can I join?
When you sign up to Phone Coaching 3 month plan, you will get full access to our full suite mobile app and tracking tools, 7 days a week LiveChat support from coaches and a weekly 10 minute coaching sessions, to share our weight loss smarts, and personalised support and encouragement with a coach for the duration of the 3 month plan. Click here to sign up to Phone Coaching.
What kind of support do I receive with the Phone Coaching program?
- Weekly 10 minutes phone consultation with a coach.
Can I do maintenance and become a lifetime member?
Weight Watchers Lifetime Membership is only applicable for Group Coaching and 1 On 1 Coaching members.
If you are a Phone Coaching member close to achieving your Goal Weight and wanting to complete the Maintenance Program - please do not hesitate to contact the Phone Coaching team, who will organise for the required Maintenance Program Material to be sent to you at your convenience.
Simply visit us on LiveChat on our website (during business hours), or contact our customer service team:
- New Zealand resident, please call 0800 009 009
Can I attend meetings if I join the Phone Coaching program?
If you wish to attend further meetings, you will be required to pay any associated fees - as you will need to become a registered Phone Group Coaching member.Click here to find out more
How do I achieve Lifetime membership status?
To become a lifetime member you will need to:
Join Weight Watchers meetings
Weight Watchers will then award you Lifetime membership status.
You never have to pay a registration fee again.
Please note, Online Coaching subscribers are not eligible for Lifetime membership status.
What are the benefits of Lifetime Membership?
I have lost my Lifetime Member number, how can I find out what it is?
Does my Lifetime Membership ever expire?
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