Plans and Coaching FAQs
Group Coaching

What is Group Coaching?

Group Coaching is a great way to commit to your weight-loss success. When you sign-up for Group Coaching Plans you pay for your meeting fees one month at a time. With one low monthly fee you get unlimited consultations each month and access to our online weight-loss companion that has interactive tools, tips and recipes that help you stay on track.

Learn more about Group Coaching

Log in to Weight Watchers Account  with the user name and password you have setup when you signed up for Group Coaching to access the online tools.  Or, Access your Weight Watchers account with Facebook by entering your Weight Watchers user name and password below. Then, select "Log in with Facebook" to connect your accounts.

We recommend starting with a visit to The Plan section for information you need about every phase of weight loss, in addition to an overview on using the site. It's also a great idea to launch the Plan Manager to track you last meal or plan your next.

Activate my Group Coaching Account
To complete the sign up process for Group Coaching membership, you must activate your account using the access code. Enter the access code in the fields below and click “continue sign up'.

Australian's resident, click here to Activate
New Zealand's resident, click here to Activate

Please note: You must activate your account within 7 days of purchase.

What should I do if I lose my Membership card?
If you have lost your Membership card, please speak to a coach at your next group consultation.
Or contact our customer service team.
- Australian customers call 13 19 97

- New Zealand customers call 0800 009 009


Online Coaching

What is the cost of Online Coaching?
Online Coaching has 2 payment options: 3-months and 6-months. See plans and pricing options.

What information and tools can I access with a Online Coaching subscription?
Online Coaching is our 100% internet-based product for those interested in a self-directed approach to weight loss. Our online weight-loss resources can help you manage your food and exercise, make better, satisfying food choices, and create a personalised powerful plan that fits you and your lifestyle.

Subscribing to Online Coaching gives you full access to:

  • Weight Tracker – Keep track of your weight-loss success
  • Recipes – Search hundreds of Weight Watchers recipes
  • Healthy and Fit Guides – New ideas on health, body and mind
  • Food Guides – Helpful information and tips on food, eating out and cooking
  • LiveChat support from coaches 7 days a week via online and mobile chat


Do I get Weight Watchers printed materials with my Online Coaching account?
A subscription to Online Coaching does not include any hard-copy printed program materials. Online Coaching is 100% Internet based. Everything you need to follow our plans is available on the website.

You can also chart your progress online and see your rewards as you go with the online Weight Tracker. For both approaches online you’ll find tools, tips, recipes, and the essentials you need to stick to the plan and stay in control.

Online Coaching Subscribers can purchase food products, electronics, plus many other valuable items directly from our website that can help you meet your weight-loss goals.
Program materials cannot be purchased online. Only Group Coaching members are eligible to receive program materials as part of their membership.
How do I reactivate my subscription?

To reactivate your subscription, go to the Homepage and log in with the username and password associated with your cancelled account.
Online Coaching subscribers click the Sign up now link located on the homepage.

Fill out the required data and confirm the pre-populated information linked to your account and be sure that your account information is correct. Follow the rest of the sign-up process to reactivate your account.


Phone Coaching

What is Phone Coaching and how can I join?

When you sign up to Phone Coaching 3 month plan, you will get full access to our full suite mobile app and tracking tools, 7 days a week LiveChat support from coaches and a weekly 10 minute coaching sessions, to share our weight loss smarts, and personalised support and encouragement with a coach for the duration of the 3 month plan. Click here to sign up to Phone Coaching.

What kind of support do I receive with the Phone Coaching program?

- Weekly 10 minutes phone consultation with a coach.
- 7 days a week LiveChat support from coaches, 8am to 8pm. 

Can I do maintenance and become a lifetime member?

Weight Watchers Lifetime Membership is only applicable for Group Coaching and 1 On 1 Coaching members.

If you are a Phone Coaching member close to achieving your Goal Weight and wanting to complete the Maintenance Program - please do not hesitate to contact the Phone Coaching team, who will organise for the required Maintenance Program Material to be sent to you at your convenience.

Simply visit us on LiveChat on our website (during business hours), or contact our customer service team:
- Australian resident, please call 13 19 97

- New Zealand resident, please call 0800 009 009

Can I attend meetings if I join the Phone Coaching program?

If you wish to attend further meetings, you will be required to pay any associated fees - as you will need to become a registered Phone Group Coaching member.Click here to find out more


Lifetime Membership

How do I achieve Lifetime membership status?
Lifetime membership is a perfect way to continue to benefit from the support and inspiration of Weight Watchers meetings for life.

To become a lifetime member you will need to:

Join Weight Watchers meetings
Get to your goal weight within your healthy weight range
Complete the six-week Maintenance program
Be within 2 kilograms of goal weight or lower by the end of your maintenance program

Weight Watchers will then award you Lifetime membership status.
This means:

You never have to pay a registration fee again.
You do not have to pay a weekly meetings fee, provided you are no more than 2 kg either side your goal weight.
10% discount off all in-meeting products such as Weight Watchers cookbooks and snacks.

Please note, Online Coaching subscribers are not eligible for Lifetime membership status.

What are the benefits of Lifetime Membership?
You will never pay a meeting registration fee again.
Attend a free meeting every month at any Group Coaching meeting as long as you are within 2 kg of your goal weight and attend a meeting once a month.
10% discount off all in-meeting products such as Weight Watchers cookbooks and foods.

I have lost my Lifetime Member number, how can I find out what it is?
To find out your Lifetime member number you can ask your meeting Coach to submit a request for you or call our Customer Service Centre.
13 19 97 (Australia)
0800 009 009 (New Zealand)

Does my Lifetime Membership ever expire?
No. Your lifetime membership will never expire. You will be able to enjoy the benefits of lifetime membership for life! 

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