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Monthly Pass
General
What is Monthly Pass and how does it work?
Who can purchase Monthly Pass and where is it accepted?
Why can't under 18-year olds purchase Monthly Pass?
Now that I have signed up for Monthly Pass, how do I get started with eTools?
How can I print my Monthly Pass Temporary Card?
Sign Up
How do I sign up and pay for Weight Watchers Monthly Pass?
How do I sign up on the website with my Starter Voucher?
Why do I have to complete my sign up on the website to receive a Monthly Pass card each month?
I purchased Monthly Pass in the meeting room and cannot find my Starter Voucher. What should I do?
Can I switch my current online payment plan to Monthly Pass without losing money?
Billing
Why was I billed twice in the same month for Monthly Pass?
I purchased Monthly Pass and used the Starter Voucher to complete sign up. Why was I billed again?
I signed up for Monthly Pass, but did not use Access Code on Starter Voucher. Was I billed again?
Troubleshooting
I signed-up for Monthly Pass, but when I log in I don't see the
PointsPlus
® Tracker or Weight Tracker?
When I enter the Access Code on my Starter Voucher it says it is invalid. What is wrong?
I get an error message when trying to switch to Monthly Pass.
I am a current subscriber, but when I go to "Account Settings" I cannot switch to Monthly Pass.
Fulfillment
What should I do if I don't receive my Monthly Pass card in the mail on time?
What should I do if I lose my Monthly Pass card?
Cancellation
How do I cancel Monthly Pass if I no longer need it?
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