General membership agreement – WeightWatchers EU App
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS ("TERMS") RELATING TO YOUR MEMBERSHIP CAREFULLY.
These Terms form a binding agreement between you, us and (where applicable) the service provider when you subscribe to a Membership Product(s). By confirming your acceptance of these Terms when you subscribe, you agree to be bound by these Terms. You should print a copy of these Terms, or save them to your device, for future reference.
1. Information about us, the service provider and the Membership Product(s)
1.1. We are WW Netherlands B.V., a company registered in the Netherlands under company number 29048656 with registered office at Breda Business Park #1452, Regus, Breda Business Park II BV, Office 328, Verlengde Poolsweg 16. Breda, 4818 CL, Netherlands which is also our main trading address. Our VAT number is NL003274998B01. We are a limited company ("WW", "WeightWatchers", "we", "us", "our").
1.2. We provide or make available to you through this app (the "App") and the related WeightWatchers EU website (the "Website”) the online services that you subscribe to ("Membership Product(s)"). We may ask our "affiliates" to provide some of these on our behalf, though we still remain responsible to you for the App, Website and Digital Membership. Our affiliates include WeightWatchers International, Inc and WW.com, LLC.
1.3. Please follow the steps set out on the Website in order to subscribe to a Membership Product(s). You will be able to identify and correct any errors before you subscribe. We will not file a copy of your agreement with us, though these Terms will remain accessible to you on the Website and in the App.
2. Territory
The Website, Apps and Membership Product(s) are only for use by, residents of the European Economic Area. You promise that you are a resident of the European Economic Area and have a valid mailing address within the European Economic Area.
3. Your use of and/or access to the Website, the App and Membership Product(s)
We grant you a non-exclusive, non-transferable, limited right to access, use and display the Website, the App and Membership Product(s) (and all materials provided as part of that, in whatever form, including digital and printed) for your personal, non-commercial use, provided that you comply fully with the provisions of these Terms. You agree not to give or transfer to, or share with, anyone else your rights to use and/or access the Website, the App and Membership Product(s). You agree that only you may use and/or access your user account and password. You agree to be financially responsible for all fees and charges in respect of usage or activity of the Membership Product(s) you subscribe to, where such fees or charges arise from your conduct, acts or omissions or those of any person using your account.
4. Changes we make to these Terms or the App, Website or Membership Product(s)
4.1. We may revise these Terms where such revision is necessary or reasonably required : (a) to ensure legal and regulatory compliance; (b) to reflect changes required by data protection or privacy laws or guidance from a competent data protection supervisory authority; (c) to address any security, fraud prevention, integrity, misuse or abuse concerns or requirements; (d) to reflect technical and technological developments, updates or changes; (e) to introduce new or modified services, products, programmes or features; (f) to reflect necessary or mandatory changes in the terms, policies, conditions or operational requirements of third-party providers whose services are integral to the provision of the Website, App or Membership Product(s); (g) to reflect changes in applicable taxes, charges, duties or levies; (h) to reflect genuine changes in the costs of providing the Website, App or Membership Product(s), subject to the price variation provisions set out in paragraph 7.1(b) below and your associated right to terminate; (i) to reflect a corporate restructuring or change of control; (j) to reflect health, nutrition, safety and scientific developments; and/or (k) to correct errors or improve the clarity of these Terms.
4.2. We will give you at least 30 days' written notice of any changes to these Terms by email, and we will explain: (i) the change(s) being made; (ii) the reason for that change; (iii) the date on which the change(s) will take effect; and (iv) your right to terminate your membership in accordance with paragraph 4.3 below if the change has a material negative impact on your use of the Website, App or your Membership Product(s). Any new or amended version of these Terms will take effect on the date we indicate in the email.
4.3. If we have made a change to these Terms which has a material negative impact on your use of the Website, App or your Membership Product(s) and you do not wish your use of the Website, the Apps and/or any Membership Product(s) to be governed by the changed Terms, you have the right to terminate your membership to a Membership Product(s) in accordance with paragraph 9 and you should notify us in writing using the email address located in the “Help” section of the Website or App, and from the date when the new version takes effect, you must cease to use the Website, the Apps and any Membership Product(s) you have subscribed to.
4.4. We may modify or alter any aspect of the Membership Product(s), the Website and the Apps, including: (i) restricting the time the Membership Product(s), the Website and the Apps are available: (ii) restricting the amount of use and/or access permitted; and/or (iii) restricting any user's right to use and/or access to any Membership Product(s), the Website and the Apps where such modification or alteration is necessary or reasonably required for one or more of the reasons set out in paragraph 4.1 above. You agree that if we and/or the service provider do modify or alter any aspects of the Membership Product(s), the Website and the Apps in accordance with this paragraph 4.4, and you do not like the changes we and/or the service provider have made, you may terminate your membership to the Membership Product(s) in accordance with paragraph 9. Any changes will not be effective during any notice period. Where any such modification or alteration has a negative effect on your access to or use of the Website, App or your Membership Product(s), and that negative effect is not minor, you have the right to terminate your membership free of charge within 30 days of the later of: (a) us giving you notice of the change; and (b) the date the change is made, unless we offer you the possibility of maintaining the Website, App or Membership Product(s) without the change at no additional cost and without any reduction in conformity.
5. Suspension or deactivation for Serious Breach
5.1. If you do not abide by the provisions of these Terms, you agree that, where we and/or the service provider consider you to be in Serious Breach (as defined in paragraph 5.2 below) of these Terms, we and/or the service provider may send you written notice (by email to the address linked to your account) summarising the Serious Breach that we think has happened, the specific provision(s) of these Terms that we think you have breached and, if applicable, any action we will be taking. Where you are in Serious Breach we may immediately suspend or deactivate your user account, password and/or access, and all related information in your user account and/or bar any further access to such information, the Membership Product(s) and/or the Website and the Apps.
5.2. For the purposes of these Terms, you may be in "Serious Breach" of these Terms for any one or more of the following acts or omissions: (a) false or fraudulent registration; (b) unauthorised account access or sharing; (c) creation of multiple accounts to circumvent suspension, restriction or termination or to repeatedly sign up and take advantage of the cancellation right set out in paragraph 9.1 below; (d) fraudulent payment activity; (e) non-payment; (f) use of the Website, App or the Membership Products), or any content, data, materials or information accessed through them, for any commercial purpose; (g) systematic scraping or data extraction; (h) reverse engineering decompiling, disassembling, copying, modifying or tampering; (i) circumventing, disabling, undermining or interfering with any technical protection measures, access controls, security features, membership verification mechanisms or other systems; (j) illegal activity; (k) abusive conduct towards others; (l) dissemination of harmful health content; (m) causing reputational harm; (n) intellectual property infringement; (o) misrepresentation of health status.
6. Changes you make to your Membership Product(s).
6.1. If applicable, you may be able to change your Membership Product(s) or change the length of your existing membership. This may involve additional commitments on your part. If you do change the Membership Product(s) that you subscribe to or the length of your membership, then the fees and charges payable under these Terms will change. When and how the fees and charges need to be paid may also change, along with any other aspects that may be applicable. These changes will be notified to you.
6.2. If you change your Membership Product(s) under this paragraph 6 your agreement with us on these Terms will continue. However, if you upgrade your Membership Product by adding an additional element, then you may cancel that Membership Product in accordance with paragraph 9.1, though if you do so you will go back to the Membership Product(s) you were on prior to the change and the financial and other arrangements that apply to it/them.
7. Charges and fees for the Membership Product(s)
7.1. As a member to a Membership Product(s), you agree as follows:
(a) You agree to pay, using a valid credit or debit card (or other form of payment which we may accept from time to time), the fixed and periodic fees (including prepayment plan fees for multiple periods, if these are offered) notified to you via email, on the Website or the App (such as the recurring monthly fee or multiple period fee, as applicable), applicable taxes, and other charges and fees incurred in order to use or access the Membership Product(s).
(b) We reserve the right to vary or increase charges and fees, or to institute new charges or fees at any time, subject to paragraphs 7.1(c) and (d) below, where such a change is necessary or reasonably required to reflect one or more of the following grounds: (i) changes in applicable taxes, charges, duties or levies; (ii) new or amended regulatory fees or compliance costs; (iii) changes in mandatory legal requirements; (iv) changes in third-party platform and distribution costs; (v) changes in payment processing costs; (vi) changes in technology and infrastructure costs; (vii) changes in content and programme costs; (viii) changes in personnel and support costs; (ix) changes in currency exchange rates; (x) introduction of material new features, content or functionalities; (xi) you upgrade your membership; (xii) to reflect general price inflation in the European Economic Area.
(c) Before any price change takes effect, we will give you at least 30 days' written notice of the proposed change by email and will explain: (i) the proposed change; (ii) the reason for that change; (iii) the date on which the change will take effect; and (iv) your right to terminate your membership in accordance with paragraph 7.1(d) below if you do not wish to accept the proposed change. Price increases will only take effect at the start of your next billing period.
(d) If you do not agree to the price variation, you may terminate your membership to the Membership Product(s) in accordance with paragraph 9. Any changes will not be effective during any notice period. After your payment for your initial prepayment plan billing period (standard plan or multiple-period plan), we will automatically charge your credit or debit card or other account on the date your renewal period begins, unless you terminate your membership in accordance with paragraph 9 before you are charged for the relevant renewal period.
(e) Except for a multiple-period prepayment plan, if any, or if you were eligible for a discounted rate but are no longer eligible for that rate, the renewal charge will be the same as the prior period's charge, unless we notify you in advance at the time of activation or prior to the beginning of the renewal period as described above. Each time you use or access a Membership Product(s) you reaffirm your agreement that we may charge your credit or debit card (or other form of payment, if applicable). If we cannot charge your chosen payment method, we reserve the right to suspend, or on prior notice discontinue or terminate your use of access to the Membership Product(s). If you purchased a multiple-period prepayment plan, if any, or if you were eligible for a discounted rate but are no longer eligible for that rate, your membership will automatically be renewed at our standard membership rates and for our standard period (usually monthly) at the start of the renewal period. If you wish to purchase another prepayment plan for multiple-periods, and we are offering these prepayment plans, you must notify us before you are charged for the next membership period.
(f) In addition to paying your fees in accordance with paragraph 7.1(a) above, you are responsible for all charges and fees associated with connecting to, using and accessing the Membership Product(s), the Website and the App, including all internet service provider fees, telephone, computer and printer equipment, sales taxes and any other fees and charges necessary to do so.
8. Your details, password and account information
8.1. You agree to provide us with true, accurate and complete information as required by the membership or sign up process to the Membership Product(s) ("Membership Data"), including your name, address, telephone number, email address and applicable billing information (e.g., credit card number and expiration date), and to allow us to share your Membership Data with third parties in order to bill your chosen payment method and otherwise as we set out in our Privacy Policy (see paragraph 11 below). You agree to maintain and promptly update the Membership Data and any other information you provide to us, and to keep it accurate and current. If you provide any information that is untrue, inaccurate, or incomplete, or we have reasonable grounds to suspect that this is the case, we and/or the service provider reserve the right to suspend or terminate your user account on notice via email to you, and refuse any and all current or future use and/or access by you of any of the Membership Product(s), the Website or the App, until this is rectified to our satisfaction. You must regularly check the "Account Settings" feature of the Website or the App to determine whether your Membership Data is current and accurate and, if it is not, you must promptly correct or update it. You agree not to register for more than one account, create an account on behalf of someone else, or create a false or misleading identity on the Website or in the App.
8.2. If your account or membership is suspended or terminated by us in accordance with these Terms for any reason, you agree not to register or subscribe again for any Membership Product(s) and/or the Website and the App using another user name or through any other means. If we suspect, that your account or membership has previously been suspended or terminated by us in accordance with these Terms, we reserve the right to terminate any new account or membership you have registered.
8.3. You are entirely responsible for maintaining the confidentiality of your password and account information. You must notify us immediately if you know of, or suspect, unauthorised use of your account, or of any suspected breach of security, including loss, theft, or unauthorised disclosure of your or anyone else's password or payment information. If your payment method expires, is cancelled, lost or is subject to use without your authorisation, you agree to promptly notify our customer service team or to access the 'Account Settings' feature of the App to update your Membership Data to provide details of an alternative current, valid payment method. You are entirely responsible for any and all activities that occur through your user account. You are also responsible for paying any amounts billed to your payment method by a third party which were not authorised by you.
9. Cancellation of a membership product(s)
Your legal right to cancel
9.1. If you have ordered a Membership Product(s) online you have a right to cancel that order for the Membership Product(s) within the 'cooling off period', which expires after 14 days from the day of the conclusion of your order. To exercise the right of withdrawal within 14 days of purchase, you can cancel your membership here or print, fill out and post the Model Cancellation Form.
Other rights to cancel
9.2. In addition to your legal cancellation rights during the cooling off period, either you or we may terminate your membership to a Membership Product(s) at any time. If you request cancellation within your committed period, the cancellation request will take effect from the end of that period. To cancel, please visit the “Help” section on the Website or App and look for the cancellation information. Follow the steps to cancel. Your cancellation will take effect within seventy two (72) hours from receipt of your cancellation notice, but this does not affect the effective date of your cancellation and does not result in any additional charge being applied to you. If you cancel near the end of your billing period and are inadvertently charged for the next period’s fee, please contact our customer services team to have the charged reversed. However, if you use any Membership Product(s) during that next period, you will not be entitled to a refund.
9.3. When you cancel a Membership Product(s) and it has ended, we may immediately deactivate your user account and all related information in your user account and/or bar any further access to such information, the Membership Product(s) and/or the Website and the App.
9.4. If we terminate your membership to a Membership Product(s) because of a Serious Breach (as defined in paragraph 5.2. above) by you of these Terms then you will not be entitled to any refund. If we (rather than you) terminate for any other reason, then we will refund to you a proportion of your most recent payment so that you do not end up paying for the part of that billing period when the membership product(s) was not available to you.
10. Availability of Membership Product(s)
The availability and use of the Membership Product(s) may be limited based on demographic, geographic or health criteria from time to time. You agree we may disallow you from subscribing to a Membership Product(s), or may terminate your membership to a Membership Product(s) at any time based on these criteria. For example, pregnant women and individuals under the age of 18 may not enroll in a Membership Product(s). As the WeightWatchers programme is not designed, nor tailored for pregnant members, we recommend that if you become pregnant that you cancel your membership until your health care professional advises resuming after childbirth. However, discuss with your health care professional whether continuing your WeightWatchers membership is suitable for you and if so, you may maintain your membership at the pricing you signed up for and utilise our resources and support for healthy living during your pregnancy, subject to the following guidelines: 1) you should not follow the WeightWatchers weight management programme; and 2) you should be monitored by a health care professional during your pregnancy and only follow your health care professional’s advice with respect to your weight, nutrition, activity, mindset and sleep. Alternatively, you may cancel your membership anytime during your pregnancy.
11. Privacy and security
We are committed to protecting your privacy and security. Please take time to read our Privacy Policy, as it explains how we use your personal information.
12. Health disclaimer
12.1. The Membership Product(s), the Website and the Apps provide weight loss and weight management and information and applications, fitness information and activities, and mindset information and activities together with content published over the internet, and are intended only to assist users in their personal wellness journeys. We are not a medical organisation and our staff and coaches cannot give you medical advice or diagnosis. Nothing contained in any printed materials, or otherwise offered as part of any Membership Product(s) (whether in person or online), or published on the Website or the App, should be construed as such advice or diagnosis. The information and reports generated by us or the service provider should not be interpreted as a substitute for doctor or specialist consultation, evaluation, or treatment.
12.2. Before starting any weight reduction plan, you should make sure that you are not underweight. You are urged and advised to seek the advice of a doctor before beginning any weight loss regimen or undertaking any fitness activities or exercise routines. The Membership Product(s), Website and the App are intended for use and/or access only by healthy adult individuals. The Membership Product(s), the Website and the App are not intended for use by minors, or individuals with any type of health condition. These individuals are specifically warned to seek professional medical advice prior to initiating any form of weight loss regimen, fitness activities or exercise routines. You agree that you are participating in any WeightWatchers programme of fitness activities offered through the Membership Product(s), Website and the App relying on your seeking advice on your own as described above, and that, in addition to paragraphs 10 (if applicable) and 12.1, the information provided by WeightWatchers does not aim at, or will not be construed as replacing such advice. Consequently, unless caused by an action or omission of WeightWatchers, WeightWatchers shall not be liable for any damages arising from personal injuries (including death) sustained as a result of your participation in any WeightWatchers programme or fitness activities offered through the Membership Product(s), Website and the App. For more information, you should review our Health Notice. By maintaining your membership despite being aware of your particular health risks, or during your pregnancy as described under paragraph 10, you assume all risks of your use of this Website, the App, and any WeightWatchers programme or fitness activity offered through the Membership Product(s), and you agree to hold us harmless from any and all reasonable claims, loss or damage, liabilities and costs, in connection with your use, in breach of these Terms, of this Website, the Apps, and any WeightWatchers programme or fitness activity offered through the Membership Product(s) , except where any such claim, loss or damage, liability or cost arises from an act or omission of WW .
13. Restrictions on use of Content
You acknowledge that any materials that you receive in relation to a Membership Product(s) the Website and the App may contain information, software, images, photos, video, text, graphics, music, sounds, questions, creative suggestions, messages, comments, feedback, ideas, recipes, notes, drawings, articles and other materials (collectively, "Content") that are the property of us and/or our licensors and are protected by intellectual property and other rights, and that these rights are valid and protected in all forms, media and technologies existing now or in the future. All our Content is copyrighted under applicable copyright laws, and we own the copyright in and to the selection, coordination, arrangement and enhancement of our Content or are licensed to use our Content (including the selection, co-ordination, arrangement and enhancement of that Content). All trademarks appearing in our materials and on this website and the apps are trademarks of their respective owners. Our commercial partners, suppliers, advertisers, sponsors, licensors, contractors and other third parties may also have additional proprietary rights in the Content which they make available in the materials or on the website. You may not modify, publish, transmit, distribute, perform, participate in the transfer or sale, create derivative works of, or in any way exploit, any of our Content, in whole or in part. When Content is received by you in any form, you do not obtain any ownership interest in that Content. Modification of our Content or use of the Content for any other purpose, including, but not limited to, use of any our Content in printed form or on any other website or networked computer environment is strictly prohibited unless you receive our prior written consent. For the avoidance of doubt, the Content referred to in this paragraph 13 does not include your Submissions, described paragraph 15 below.
14. Community Standards and Conduct Guidelines
14.1. You acknowledge that all Content posted, emailed, or otherwise transmitted to or on our WeightWatchers communities (including but not limited to Connect) which can be accessed via the Website or through the Apps (collectively the “Community”), whether posted at our request or voluntarily, and whether publicly posted or privately transmitted (collectively, the "Postings"), is the sole responsibility of the person who made the Posting. This means that you are entirely responsible for all Postings that you post, email or otherwise transmit to the Community. We do not control the Postings posted, emailed or otherwise transmitted on the Website by others and, as such, do not guarantee the accuracy, integrity or quality of such Postings. Although we have adopted community standards and conduct guidelines for the users of the Community (as described in paragraph 14.2 below), you understand that by participating in the Community , you may be exposed to Postings that are offensive or objectionable. Under no circumstances will we be liable in any way for any Postings (other than for our Content), including, but not limited to, for any errors or omissions in any Postings, or for any loss or damage of any kind incurred as a result of the use of any Postings posted, emailed or otherwise transmitted to or through the Community.
14.2. You agree not to use the Community to:
(a) upload, post, email or otherwise transmit any Postings or other materials that are unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable (in our sole discretion);
(b) harm minors in any way; or solicit or otherwise attempt to gain any information from a minor;
(c) impersonate any person or entity, including, but not limited to, any user of the Community, a director, officer, employee, shareholder, agent or representative of us, our affiliates or any other person or entity, or falsely state or otherwise misrepresent your affiliation with us or any other person or entity;
(d) forge headers or otherwise manipulate identifiers in order to disguise the origin of any Postings or other materials transmitted to or through the Community;
(e) upload, post, email or otherwise transmit any Postings or other materials that are not your own or that you do not have a right to upload, post, email or otherwise transmit under any law or under contractual or other relationships (such as insider information, proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements);
(f) upload, post, email or otherwise transmit any Postings or other materials that infringe upon intellectual property rights, right of privacy or publicity or other ownership rights of any party;
(g) upload, post, email or otherwise transmit any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of commercial solicitation except in the areas, if any that are specifically designated for such purpose;
(h) upload, post, email or otherwise transmit any Postings or other materials that contain software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
(i) disrupt the normal flow of dialogue, cause a screen to "scroll" faster than other users of the Community are able to type, or otherwise act in a manner that negatively affects or otherwise diminishes the quality of another user’s experience of Connect;
(j) interfere with or disrupt the Community or servers or networks connected to the Community, or disobey any requirements, procedures, policies or regulations of networks connected to the Community and/or the apps;
(k) intentionally or unintentionally break any applicable laws and/or regulations;
(l) "stalk" or otherwise harass another user of the Community and/or any employee of us or the service provider;
(m) solicit, collect or post personal data or attempt to solicit, collect or post personal data about other users of the Community (including username or passwords) or about any other third party; and/or
(n) access or attempt to access another user’s account without his or her consent.
14.3. Your right to use and/or access the Website and Apps (including Connect) and contribute to discussions on the Connect depends on your compliance with the community standards and conduct guidelines above. If you participate in the Connect community, there are additional Connect Guidelines set forth in the app under Settings, Account Terms and Conditions, Connect Guidelines. We may revoke your right to use and/or access the Community and/or take any other appropriate measures to enforce these community standards and conduct guidelines if violations are brought to our attention. Further, if you break the community standards and conduct guidelines, we may terminate your use of, or participation in the Community.
14.4. Unless otherwise stated in our Privacy Policy, all Community Area communications, including, but not limited to, chat, message board, blog, groups and profile communications, are public and not private communications. We reserve the right to monitor some, all, or no areas of the website (including any Community Area) for compliance with the community standards and conduct guidelines above, or for any other purpose, but are not obliged to do so except if required to by law. You acknowledge that by providing you with the ability to make Postings in Connect, we are not undertaking any obligation or liability relating to any Postings or activities in Connect, nor do we endorse any Postings. Although we reserve the right to remove, without notice, any Posting that does not comply with our community standards set out in paragraph 14.2 above, we don’t generally review Content prior to the Content’s posting and we have no obligation to delete Postings that you may find objectionable or offensive. We are not responsible for maintaining a copy of any material we remove from Connect, and we are not liable for any loss you incur if that Content you post or transmit to Connect is removed.
15. Submissions
If, at our request or on your own, you send, email, post, participate in live virtual events or otherwise transmit to us or the website or the apps any user generated information, software, photos, video, text, graphics, music, sounds, questions, creative suggestions, messages, comments, feedback, ideas, recipes, notes, drawings, articles and other materials (collectively, the "Submissions"), you grant us and anyone we transfer these Terms to a royalty-free, transferable and sub-licensable, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, communicate to the public, perform, display and otherwise reasonably deal with any Submissions (in whole or in part) worldwide and/or to incorporate the Submissions in other works in any form, media, or technology, together with any copyrights, trademarks and other intellectual and proprietary rights (collectively, the "Rights") that may exist in such Submissions, for the purposes of displaying the Submissions within the Website or App to other members as necessary for the functioning of the Membership Product(s) and Community, promoting the Website, App or Membership Product(s) to third parties and for moderation and safety purposes, for as long as is necessary for these purposes during the respective term of the applicable Rights. You also promise that: (i) you own or otherwise control all of the Rights in or to your Submissions including all the Rights necessary for you to send, email, post or otherwise transmit the Submissions; (ii) to the extent you are not the exclusive holder of all Rights in a Submission, any third party holder of any Rights, has validly granted you the right to grant the licence stated above; and (iii) that each person depicted in any images, photos and/or videos contained in your Submission (if any) has consented to the use of such images, photos and/or videos in accordance with the above licence. You further acknowledge that we and anyone we transfer these Terms to shall be entitled use of the Submissions in line with the licence you grant without compensation to the provider of the Submissions or any third party holder of Rights in them. You also permit any user to access, display, view, store and reproduce any Submission that you have made available in a Community Area for personal use. Other than as set out in this paragraph, the owner of a Submission placed on this Website or in the App retains any and all Rights that may exist in that Submission. Except as stated in our Privacy Policy, none of the Submissions shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Submissions.
16. Children
This Website is not for use by children and is not directed to children. The Membership Product(s), the Website and the Apps are for use and access by individuals who are eighteen (18) years or older. Individuals under the age of 18 (eighteen) are not allowed to subscribe to the Membership Product(s).
17. Website links
These Terms apply to the Website and the App, and not to the websites of any other person or entity. We may provide, or third parties may provide, links to other worldwide websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse (and are not responsible or liable for) any content, advertising, products, or other materials on or available from such websites or resources. You further acknowledge and agree that, under no circumstances, will we be held responsible or liable, directly or indirectly, for any loss or damage that is caused or alleged to have been caused to you in connection with your use of, or reliance on, any content, advertisements, products or other resources available on any other website (regardless of whether we directly or indirectly link to such content, advertisements, products or other resources). You should direct any concerns with respect to any other website to that website's administrator or webmaster.
18. Trade and service marks
WeightWatchers® is the trade name and the registered trademark and service mark of WeightWatchers International, Inc, as are certain other trademarks and service marks used by us and the service provider. All rights are reserved.
19. Legal rights
19.1. You have mandatory legal rights as a consumer in respect of the membership product(s). Nothing in these Terms affects those legal rights.
19.2. Please however note the following important disclaimers:
(a) neither we, nor any of our respective licensors, licensees, service providers or suppliers promise that the elements of this website that are not included in the Membership Product(s) will be uninterrupted or error-free, that defects will be corrected, or that the website is free of viruses or other harmful components;
(b) no advice or information, obtained by you from us or the service provider shall create any binding statement unless expressly set out in these Terms.
20. Limitation of liability
20.1 If we and/or the service provider fail to comply with these Terms, we and/or the service provider are responsible for loss or damage you suffer that is a foreseeable result of that breach of these Terms or negligence, but we and/or the service provider are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into these Terms.
20.2. The Membership Product(s), the Website and Apps are supplied for domestic or private use. You agree not to use a Membership Product for any commercial, business or resale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
20.3. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence or the negligence of any employees, agents or subcontractors, for fraud or fraudulent misrepresentation, or for breach of any of your legal rights in relation to the membership product(s).
21. Governing law and jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the country within the European Economic Area in which you live. You agree that the courts of the country within the European Economic Area in which you live will have non-exclusive jurisdiction.
22. General terms
22.1. If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. Except as set out in paragraphs 4 and 6, these Terms may only be amended by written agreement with us or the service provider. We and the service provider may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or delay in doing so, that will not mean that we have waived our rights against you, and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
22.2. If the supply of a Membership Product(s) is delayed by an event outside our or the service provider's control, then we or the service provider will contact you as soon as possible to let you know and will take steps to minimise the effect of the delay. Provided we or the service provider do this we and/or the service provider will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the membership product(s) and receive a refund for any Membership Product(s) you have paid for but not received.
23. How to contact us
23.1. If you have any questions or concerns you may contact us via 24/7 Chat Support in the WW app or by post at:
Breda Business Park #1452, Regus, Breda Business Park II BV, Office 328, Verlengde Poolsweg 16. Breda, 4818 CL, Netherlands
Please also see our Contact Us page.
(Last modified on 25th August 2026).