Weight Watchers
Newsletter FAQs
 

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I have registered for the Newsletter but am not receiving any, what can I do?

If you are not receiving our email newsletter, it is possible that your Internet Service Provider (ISP) is viewing it as spam or you are using an anti-spam software program that blocks unwanted emails.

You may wish to check your Bulk Mail folder or speak with your ISP. If you are using anti-spam software, please make sure that your settings allow our email to get through.
To ensure you receive our email Newsletter, please add weightwatchers@info.weightwatchers.com.au to your address book and list us as a ‘Safe sender.’

To double check that your email address is in our database access the Email control centre.

Enter your email address and click 'Submit'. If you are in the database you will be sent directly to the email control centre. If you are a Subscriber or free registered user, you will need to log in before you can gain access.
How do I change or update my email address for Newsletter distribution?
To update your email address for newsletter distribution, access the Email control centre. 

Enter your Email address and click 'Submit'. If you are in our database you will be brought directly to the email control centre. If you are a Subscriber or a free registered user, you will need to log in before you can gain access.

How do I unsubscribe from the Newsletter?
If you have opted in to our email newsletter from the website or by signing up for a Subscriber or free registered user account and no longer wish to receive our e-mail Newsletters, access the Email control centre and unsubscribe.
Subscribers and free registered users are required to log in prior to gaining access. Enter the email address that you opted in with into the box provided and click 'Submit.' If you are prompted for a username and password, you will need your user information to continue.

After you access the email control centre, we give you the option to check or uncheck the types of e-mail Newsletters you wish to receive. Uncheck the Newsletter type(s) you do not want to receive or click the 'Uncheck all' button and click 'Submit.' You will then be asked to confirm your desire to unsubscribe. To unsubscribe, click the 'Unsubscribe' button.

I want to change or update my email address for the newsletter.

Go to the Profile icon in the upper right corner of your My Day dashboard. Scroll down to Settings, then Profile.
From the Account Settings Page, go to Communication Preferences, then Email. You'll be able to update your information there.

I subscribed, but am not getting my newsletter.

If you have a question regarding your current subscription to Weight Watchers Magazine, please email Customer Care or call 13 19 97 for AU or 0800 009 009 for NZ. A customer care representative will be happy to address your concerns.

I unsubscribed but I keep getting email newsletters!

Please look at the very bottom of the e-mail newsletter that you just received. You will see a line that reads: "You are subscribed as..." followed by the email address we have on file. If the email address listed at the bottom is different, opt out using this email address. If no email address is listed at the bottom of the email, it is possible that it is not a WeightWatchers.com/au email. Since it can take up to 10 business days to opt you out of all our systems it is also possible that although you have opted out successfully you have received another email newsletter. If this was the case we apologize for the inconvenience. If you continue to receive emails that appear to be from Weight Watchers and feel that you have successfully opted out, please email Customer Service and we will investigate the source.

If we contacted you by postal mail about WeightWatchers.com/au products and you would like to opt out, please visit your Communication Preferences. Select the "Postal mail" category and check the box that says "Unsubscribe from all postal mail." If you continue to receive mail 10 days after you make this change, please contact Customer Service.

If you attended Weight Watchers Meetings, you may have opted to receive emails or postal mail from Weight Watchers International Inc. or a licensed affiliate. To opt out of Weight Watchers International email or postal mail, please contact Weight Watchers Customer Care at 13 19 97 for AU or 0800 009 009 for NZ.

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