Technical Support FAQs

 

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Steps for clearing browser cache or history

Copies of frequently visited web pages and information are stored in the cache on the hard drive of your computer. This helps speed up load times of web pages. However, you may not be viewing the most up-to-date content. Clearing your browser's cache frequently not only keeps content fresh; it also helps ensure Internet security.

To clear your cache, follow the instructions for your browser and browser version below...

Internet Explorer

1. From the menu bar click Tools | Internet Options
2. In 6.0 click Delete Files in the Temporary Internet file section of the window
3. In 7.0 in the General tab (under browsing history) click the Delete button
4. In 7.0 in the Delete Browsing History dialogue box click the Delete files button"

Mozilla Firefox

1. Click on Tools
2. Click on Options for Windows | Preferences for Mac
3. Click on the Privacy icon
4. View the Cache tab (Windows only) | click Clear Cache Now (Please note that we have not tested Firefox 2.0 for use with our website)

Safari

1. Open Safari
2. Select Empty Cache
3. Click Empty on the Are you sure message box
4. Exit and re-launch the browser

 

System requirements

What do I need to run Plan Manager?

Below are the Plan Manager system requirements.

Before launching Plan Manager, please double-check that you are using the latest version of your browser and that you have installed any updates or patches that are available for your browser’s version.

Mozilla Firefox 
Google Chrome 
Safari 

Flash player
In order to use Plan Manager you will need a compatible version of the Flash player. You may have Flash installed, but it may not be the latest version. For best results, you can download and install the latest version of the Macromedia's Flash player by clicking here.

After you have installed Flash, you can test it to see if it is working properly by clicking here.

ActiveX
If you are on a PC running Internet Explorer and are having trouble installing Flash, or have installed it but find it isn't working, it's possible that your Explorer security level is set to deny installation of ActiveX controls and plug-ins. So while you have an updated Flash Player it is not being recognised.

Please check that your Explorer security level is set to ‘enable’, not ‘disable’.

1. Go to Tools | Internet Options | Security
2. Select Custom Level
3. Set Run Active X Controls and Plug Ins to Enable.

 

Weight Watchers apps and tools

What is Weight Watchers Mobile for iPhone App?

The Weight Watchers® Mobile for iPhone App allows iPhone , iPad and iPod Touch users who are subscribed to either Weight Watchers Online or Weight Watchers eTools to Track their food and activity and Find a Weight Watchers meeting, and more.

Those who do not have a subscription can also take advantage of what the Weight Watchers Mobile for iPhone App has to offer. In addition to the Meeting Finder you will have ten featured recipes available to you.

The Weight Watchers Mobile for iPhone App is FREE may be used on 3G iPhones or higher, iPad, and iPod Touch with a WiFi connection. It is available from the App Store on Apple.com. You can also get it via the App Store icon on your iPhone's main screen.

How can I get the Weight Watchers Mobile for iPhone App?

To add this FREE app to your iPhone, iPad or iPod Touch, tap the App Store on your main iPhone screen. Once in the App Store, select the icon of a magnifying glass located at the bottom of the screen, then type "Weight Watchers Australia " in the input field. This search phrase will ensure that other apps filter out as you type.

Does the Weight Watchers App work on other devices?

The app is available for Android version 4.0.3 or higher.
If you have an Android device, go to Google Play, search for "Weight Watchers", select the app to download.

Do I need to be online to use the Weight Watchers Mobile for iPhone App?

Some functions for the Weight Watchers® Mobile for iPhone App rely on a live Internet connection. For example you will be unable to locate a Weight Watchers Meeting. Although you cannot contribute to your Weight Watchers Online or Weight Watchers eTools account database while your device is offline, it is still possible to make entries for your food and activities. These entries are stored in an Untracked Items folder until such time that you have a live Internet connection. You may then access this folder from the Weight Watchers Mobile for iPhone App menu and click "Track" beside the food, communicate with our servers to bring your account tracking up to date. If your next Internet-enabled access is a new session, you will be notified that you have Untracked Items after launching the application, prompting you to visit the Untracked Items folder.

I Get an "Application Not Compatible" error on my screen. 

If you encounter the error "Application Not Compatible" while installing the Weight Watchers® Mobile for iPhone App, it is possible that your iPhone requires a Software Update. Please take a moment to do this, then try downloading our FREE app again.

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