When I enter my access code I am told it is invalid or does not exist

If your code is coming back as invalid during sign-up:

  1. Please make sure you are entering the code in the correct boxes and that you are not including any additional characters, spaces, hyphens, etc…
  2. The code has already been used to establish Weight Watchers® eTools or Weight Watchers Monthly Pass. Once an access code is used it cannot be used again.
  3. You are trying to use a FREE trial access code for a subscription that has already received a FREE Trial. Only new subscribers are eligible to receive a FREE trial to Weight Watchers eTools.
  4. You are on the wrong sign up page.
Weight Watchers eTools:
Directly above the boxes where you enter the code it should read, “Weight Watchers eTools Access Code.” If it does not say this you are in the wrong place.

Monthly Pass:
Directly above the boxes where you enter the code it should read, “Weight Watchers access Code.” If it does not say this you are in the wrong place.

If none of the reasons above apply to you, please contact us and provide the code you are using and specify eTools or Monthly Pass so that we may test it.

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